Customer Service Representative
Resume:
Sheilah M. Head
P.O. ****
Portland,OR
*******.****@*******.***
Summary: To get a position as a Customer Care Representative where my skills of handling customers will be
utilized for the growth and development of the fast paced, high volume, changing call center environment.
Possess 10 years of experience in customer service
In-depth knowledge of basic operating systems
Flexible, attention to detail and ability to learn quickly
Possess good listening and responding skills
Ability to handle multiple tasks and solve customer queries efficiently
Excellent administrative and organizational skills
Ability to maintain basic knowledge of products, pricing, promotions, procedures, and other important issues
Highly initiative to manage a busy workload without close supervision
Job Experience
11/2010-11/2010
VOLT Temporary Services
Customer Service Representative- Received inbound telephone calls. Responded to telephone inquiries using
standard scripts and procedures. Gathers information, and logs customer calls. Performs data entry and
communicates appropriate options for resolution in a timely manner. Informs customers about medical trial
services available.
11/1999-07/2010
ACS Xerox
Customer Service Specialist-Provided customer service and problem solving by responding to all inbound
calls. Resolves inquiries and assisted customers with existing accounts, website navigation, account billing,
and shipping issues. Showed patience and empathy while actively listening to the customer in a scripted
environment. Provide technical assistance with wireless celluar phones. Was continually learning and strived
to gain new knowledge about product and service changes.
4/1997-11/1999
Delta Global Services
Cabin Service Agent-Operates and drives motorized equipment such lift trucks, bag carts & lavatory carts.
Performs interior aircraft cabin cleanings by hand, when necessary. Cleans and services the aircraft lavatory. I
stocked the aircraft with items necessary for flight drinks, peanuts, napkins, etc.
09/1993-09/1996
Prestige Management Inc
Housekeeper-Cleaned apt for new residents to move in, dusted and washed windows. Vacumned the interior
of the hallways, and maintained it 3x a week.
Assistant Manager-Showed apartments, cash handling of rent and deposits. Answered the phone. Filled out
rental agreements and other paperwork. Used PC, fax machine and calculator.
09/1991-12/2000
Oregon Army National Guard P/T Reserve
Stock Control Clerk-Issues supplies and equipment to personnel. Types, files as needed. Orders, stores,
receives and stock supplies. Ordered parts for military vehicles. Stored, issued parts to mechanics.
Inventoried parts for shortages then re-ordered. I filled in part time as the unit armorer. Helped maintain and
clean the unit's weapons as needed.
11/1986-09/1991
US Army
Inventory Control Clerk-Received,identified, stored and issued equipment. Conducted inventories and
maintained stock control records. Maintained receipt control records. Prepared correspondence and messages.
Prepared various documents including requisitions/purchase orders. Used automated data inventory supply
procedures.Reviewed computer records for accuracy. I was accountable for $425,000 of military inventory of
the whole company.
Education:
1984-1985
Sawyer Business College- Business office skills
1988
US Army-Computer data processing training
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