Customer Service Office

Ruth Magana

**** ***** ****** ****#* ( San Jose, CA 95136 ( Home: 408-***-**** (

Email: *****.********@*****.***

Receptionist

Customer Service ( MS Office "Power User" ( Verbal Communicator

.

Key Skills

OFFICE TELEPHONE & FRONT DESK RECEPTION ( CUSTOMER SERVICE (

SKILLS: RECORDS MANAGEMENT ( ADMINISTRATIVE SUPPORT

Filing, Faxing, Copying ( Complaint Handling ( Data

Entry (45 WPM)

Computer Word ( Excel ( Outlook ( Windows

Skills:

Professional Experience

CHOICES FOR CHILDREN (SAN JOSE, CA) CHILDCARE PROVIDER, 2007 - 2009

n Provided Childcare for toddlers, along with breakfast, lunch, Snacks.

n Prepared activities for playtime/ learning sessions.

n Maintained a clean environment for at all times.

Goodwill industries (San Jose, CA) Receptionist, 2005 - 2006

n Served as first point of contact for clients, faculty and staff

calling or visiting the main administrative office. Efficiently

operated multi-line phones and provided prompt, courteous and

knowledgeable assistance.

n Performed administrative support tasks, proofreading, and operated

computer. Maintained files and records.

A-1 RECOVERY (San Jose, CA) Office Assistant, 2004 -

2005

. Greeted clients entering establishment and determined nature of visit,

and provided escort into facilities. Operated telephone switchboard

screened all calls and forwarded calls providing information.

. Performed General office duties: filing, faxing, copying and collating

mail. Typed status reports and emailed to financial businesses with

updates on repoed vehicles.

REACHING OUT CENTER (San Jose, CA) Volunteer, 2008 -

Present

. Responsible for processing paperwork for perspective applicants in

need of services; helped translate for families who only spoke

Spanish.

. Supervised at times other volunteers to make sure all merchandise was

being put in order into bags. Supported supervisor with organizing

food distribution among families.

EDUCATION

Computer Business College 1991

Center for Training & Careers 1992

San Jose job Corp. 1983

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