Customer Service High School

Sunelby Enamorado

**** ***** ****** ( Clearwater Fl 33756 ( Home: 727-***-**** ( Email:

*******@*****.***

Client Services/Human Resources Services

Customer Service Expert ( MS Office "Power User" ( Adept Written/Verbal

Communicator

Key Skills

OFFICE TELEPHONE & FRONT DESK ( CUSTOMER SERVICE (

SKILLS: ADMINISTRATIVE SUPPORT

Reports & Spreadsheets ( Complaint Handling ( Data Entry

( Interpersonal Skills

(Communication Skills- Verbal and Written (

Computer Word ( Excel ( PowerPoint ( Outlook ( Windows

Skills:

Professional Experience

LS SCREENING (AUSTIN, TEXAS) HOME BASED JOB ( 01/28/2008- 05/01/2011

Managing the pre-hire screening process, including criminal background

check and drug testing.

Maintain effective record keeping for all calls handled. Ensure all

verifications sent out are followed upon in a timely manner.

Mange inbound/outbound calls for Employment, Education, Reference and

Licensing Verifications.

Account Set-Up and Process orders, applications and request

Communicating with clients with updates on status of background checks

Sex Offender Searches- both State and National

Customer Service- Interact with customers to provide information in

response to inquire about product and services. Interest and demonstrated

potential to go beyond client expectations

Complete drug results

Excellent interpersonal skills with proven ability to work in a team

environment, well developed attention to detail, analytical skills

Willingness to learn, adapt to change and commit to personal growth

Choice Point (Saint Petersburg, Florida) ( Employment Report/Customer

Service/Billing 08/1999 to 01/2008

Customer Service (Ayaya Dialer (Training associates(Inputting Faxes(Self

Review including high priority clients( Review daily reports and bill

clients( Processing Verifications

Covering Front Desk Receptionist

Education

DIXIE HOLLINS HIGH SCHOOL (KENNETH CITY FLORIDA)

High School Diploma 06/1997

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