Real Estate Training

SUSAN BOUET

*** ******* ****

Mobile: 702-***-**** Henderson, NV 89052

Home: 702-***-**** email: *****@***********.***

SUMMARY OF SKILLS:

. Extensive experience in software training. Developed and delivered

training on various proprietary, software packages from companies such

as IBM, CML, and various proprietary real estate software packages.

. Managed an e-Learning project consisting of various vendors,

departments and objectives to offer training to over 8000 employees in

over 250 locations.

. Designed and delivered a training needs analysis program to test the

effectiveness of the software training provided prior to creation of

new courses on proprietary software.

. Experience in delivering training and coaching to small business

owners in business processes and business development, including

business systems, hiring, training, sales processes, leadership,

communication, business planning, etc.

. Trained self-employed real estate agents on systems and procedures to

increase efficiency and ensure compliance with the state and federal

regulations.

. Extensive experience teaching laws and contracts courses required by

the state of Texas to prospective real estate licensees.

. Developed and delivered training to over 300 people in the use of

Microsoft Office products including Outlook, Word and Excel, plus

training on using the web and basic computer usage.

. Designed and delivered time management courses to corporate teams,

business owners and entrepreneurs.

. Ability to communicate effectively at all levels of an organization

. Over nine years successful self-employment as a real estate agent in

the state of Texas managing all aspects of small business.

MANAGEMENT SKIILLS:

Personnel Management: Training, Mentoring and Coaching,

Inspiring Performance, Conflict Resolution, Contract

Negotiations, Consensus and/or Team Building, Recruiting,

Hiring and Terminations, Sexual Harassment Compliance,

Management of Volunteers.

Process Management: Business Process Improvement, Process

Architecture, Workflow Management, Reporting, Process

Training, and Implementation.

Project Management: Project Planning, Estimation, Stakeholder

Coordination, Progress Reporting, Contractor Engagement and

Management, Regulatory Compliance and Disclosure, Financial

Audits.

SPECIALISED TRAINING:

Leadership Training Communication Courses

Mediation Training Public Speaking

Real Estate Accreditation (Texas, US)

TECHNICAL SKILLS:

Software: Windows 7, Vista, XP, 2000, 95/98, Microsoft Office

2010-XP including Outlook, Word, Excel, and Access. COBOL

(Mini and Mainframe MVS). Act and GoldMine PIM software.

WORK HISTORY:

2008- Chesterton Estate Agents London, UK

2009 Senior Trainer: Designed and delivered an extensive training

course on the commercial CML software system for leasing

personnel in 23 offices in London. This involved new employees

as well as managers and consultants moving from property sales

to leasing. Created special topic

SUSAN BOUET - Resume (cont)

and refresher sessions to deliver to managers, consultants and

coordinators based on their role in all offices around London.

Designed and delivered a Training Needs Analysis session for

all users of the software to test the effectiveness of training

provided. Created and distributed a comprehensive user manual

for the CML software system.

2005- EXIT Realty and RE/MAX Premier Dallas, TX

2007 Real Estate Agent: Residential sales and leasing of primarily

single family homes, apartments and townhouses. Utilized

business networking, created/used outdoor advertising, and

designed brochures and other printed marketing materials as

well as online interactive marketing, which accounted for

earnings in excess of $50,000 in the first year. Accountable

for all aspects of the real estate transaction including market

research and analysis, aligning multiple client requirements

with the current market inventory, and negotiating contracts as

well as managing the financial transaction from contract to

closing. Coordinated interaction between multiple stakeholders

including buyers, sellers, other agents, mortgage companies,

title companies, appraisers, inspectors, insurers, plus repair

and renovation tradesmen. Actively involved in all aspects of

the property industry.

1997 - The Real Estate School Houston, TX

2006 Instructor: Approved by the Texas Real Estate Commission to teach

the core real estate pre-licensing courses required to obtain an

agent license as well as renewal courses specializing in "Law of

Contracts". Instructed students on maintaining compliance with

state and federal laws and regulations.

2002- Action International Harrisburg, PA

2003 Business Process Mentoring: Action International is a highly

successful franchise business coaching system based in Australia.

Was hired by the master franchisee for Pennsylvania to mentor

the franchise owners in that region on business coaching

principals and systems. Worked with franchise owners on handling

client problems, improving sales, and working within the

franchise's proven systems and procedures. Developed strategies

and business processes needed to realize their goals and coached

them on an ongoing basis in implementing those strategies.

Increased turnover on average 20% to 61% by impacting

effectiveness in all aspects of business development. Held

seminars for business owners, business associations, and

professional groups on marketing, advertising and profit

building. Spoke at local organization meetings such as Kiwanis

and Business and Professional groups on various business topics.

2001 Grand Scheme Consulting Houston, TX

Business Development Consultant: Developed individualized

programs and strategies designed to expand client's businesses

through focusing on Leadership, Communication, and Productivity.

Worked with clients to take appropriate actions and provided

ongoing coaching to support them in achieving their objectives.

Leadership - Identified client's leadership proficiencies and

weaknesses. Provided training in specific competencies such as

accurately portraying confidence with clients, managing client

requests, and working with vendors.

Communication - Improved client's communication skills by

sharpening their ability to listen effectively and follow through

completely. Evaluated and recommended enhancements to

presentation techniques which contributed to the client's ability

to communicate ideas concisely to individuals and large groups.

Productivity - Increased client's productivity by developing

their organizational and time management expertise. Determined

business processes and put into practice systems and structures

to promote efficiency and facilitate delegation.

1997 - US Oncology, Inc. (formerly American Oncology Resources)

Houston, TX

2001 Senior Manager, Training & Development: Project Manager for an

enterprise wide online training initiative which made courses

available to over 8,000 employees in over 250 locations.

SUSAN BOUET - Resume (cont)

Learning Management System - Held workshops and meetings

with department heads to create an e-Learning vision and

generate buy-in for the project. Worked with senior

management and end users to determine priorities, strategy

and objectives. Established selection criteria for the

Learning Management System including functionality, the

company's

unique requirements and cost. Additionally, worked with IT

regarding technical architecture and compatibility with existing

systems.

Implementation of Initial Online Training Courses - Designed

campaigns to launch and continually promote usage of third party

content providers including SkillSoft and Learn2. Registered new

users into the systems and tracked usage of both. Created and

implemented

technical support procedures and follow-up for the online

training initiatives. Reported e-Learning initiative success

rate to upper level management.

Instructor Led Training - Delivered training workshops on

Internet Explorer and Microsoft Office products including Outlook

and Word. Conducted training on basic PC and Windows topics, E-

Mail, networking concepts and security issues to approximately

400 employees at various locations throughout the country.

During one 10 day period set up 10-20 computer systems each day

and provided direct training to approximately 150 people in 10

locations. This effort included working after and before clinic

hours and around doctor's and nurse's schedule.

2000 - Henry S. Miller Houston, TX

2001 Vice President: Managed an active suburban office of Henry S.

Miller Realtors including over 50 independent agents and five

office staff. Responsible for recruiting and hiring new agents,

mentoring agents on negotiations and sales processes, managed the

sales goals of the branch, worked within budget to provide

services to agents, authorized and reviewed all expenditures,

disseminated corporate information to agents, and evaluated new

products and services. Developed and presented weekly training

modules on topics such as business development, legal issues,

customer service and communication. Consulted with agents

regarding compliance, broker policies, client relationships,

production goals, and inter-agent cooperation. Stepped in as

needed to resolve serious issues between agents and/or customers

and clients. Was responsible for increasing individual agent

sales and branch sales by more than 20% including moving the

branch into the top 10 real estate offices in that area.

Consultant: Provided consulting services to agents on the design

and implementation of systems and procedures to increase

efficiency and ensure compliance with the many laws pertaining to

the real estate business. Trained agents and their assistants to

utilise Multiple

Listing Service computer system features and tools. Conducted

training on automated property desk and appointment scheduling

software, tax data systems, as well as other systems and packages

as needed.

Real Estate Agent: Accountable for all aspects of the real

estate transaction which included determining client needs,

market research and analysis, marketing, negotiating contracts,

solving problems and coordinating all details necessary to close

the transaction.

1988 - Just Technical Associates Houston, TX

1991 Consultant: Provided nationwide support for the IBM

OfficeVision family of products which encompassed implementation

planning, project management and product training. Instructed

and advised all client staff levels including system

administration, technical support and end users. Clients

included World Book Encyclopedia in Chicago, Indiana Gas and

Auditor of State in Indianapolis, Montgomery County Government

and Public Schools in Maryland, Zale Corporation in Dallas and

American General Life Insurance Company in Houston.

LEADERSHIP DEVELOPMENT PROGRAM: (1997 to 2008)

Course Supervisor: Successfully managed and produced at least

four training events per year for 50 to 200 participants

utilizing volunteer personnel. Accountable for all aspects of

the event; preparation, facility management, training team

members, course leader briefing, course materials, audio/video

and insuring participants are getting value.

Training focuses on managing a team, producing the events,

complete and clear communication and customer service.

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