Customer Service Sales

Daniel F. Shuford

**** ******* ****

Fairburn, Georgia 30213

770-***-**** ? **********@*****.***

SUMMARY

Credit / Financial Analyst offering 22 years of credit experience in

publishing/media, banking, and manufacturing industries. Demonstrated

expertise in A/R collections, international collections (Latin America),

lowering DSO, reducing bad debt, and training Credit/Financial Analysts.

Experienced in working with Fortune 500 companies. Strong knowledge of the

Fair Credit Act and Sarbanes Oxley.

Talented in rapidly identifying credit issues through conversations and

other avenues, overcoming customer objectives, and persuading delinquent

customers to resolve their outstanding debt. Recognized for strengths in

collecting funds from difficult accounts, offering creative payment options

to eliminate debt, and aligning staff's talents with projects.

EXPERIENCE

Macy's, Morrow, GA 2009 - Present

Sales Associate (2009- Present)

Sales Representative in the Men's department by selling suits and

accessories. When needed I assist in other departments such as shoes and

the urban clothing area while continuing to provide excellent customer

service. During my tenure at Macy's I was one of the top sales performers

in the department.

newsday, Melville, NY 1987 - 2008

Credit Analyst (2000 - 2008)

Joined a $100 million subsidiary of Tribune Company, a Fortune 500 company

that owns national newspapers, cable, radio, and TV stations. Member of a

Finance Department charged with handling credit issues for national

agencies. Key activities include evaluating customers' credit and offering

credit lines, approving accounts for credit, establishing new accounts,

processing a high volume of credit card payments and check drafts,

processing Affidavits of Performance or Insertion, reconciling accounts,

and approving pending advertising ads.

Moreover, responsible for handling all collection activities, meeting

monthly collections goals for accounts delinquent more than 90 days,

negotiating payment terms with delinquent accounts, evaluating past due

accounts and recommending write-offs, approving credit adjustments, and

communicating with managers, sales departments, customer service, and

customers on key credit issues. Assisted the Credit Manager and Assistant

Credit Manager as needed, and occasionally worked with a collection

professional employed by a sister newspaper (HOY).

. Created a new credit collections reports that arranged delinquent

accounts in order from largest accounts to smallest accounts. Report was

critical in boosting collection activities per month, helping staff

achieve individual collection goals, and contributing to revenue

generation.

. Instrumental in adding millions of dollars in revenue per month by

persuading some delinquent accounts who refused to overnight payments to

scan payments to company. Effort enabled Newsday to process payments

electronically by the last business day of the month.

. Encouraged Billing Manager to send monthly statements by fax or overnight

service to the largest customers for fast payment. Initiative was

catalyst in increasing A/R by several hundred thousand dollars per month,

and collection goals were met or exceeded.

Retail Account Executive (Internship) (1999 - 2000)

Called on various Outside Sales Territories. All aspects of account

service.

Credit Collector (1994 - 1999)

Collection calling, heavy contact with major agencies and contract

accounts, processing credit adjustments and maintain positive customer

relations.

Accounting Clerk

Assisted with attorney collection, attorney accounts research. Answered

phones, sorted printer copy, processed credit card authorizations and

collection calling.

k&g fashion superstore, Farmingdale, NY 2005 - 2008

Sales Associate

Selling suits and accessories, while maintaining other departments and

assisting customers.

nassau county division of purchase & supply, Mineola, NY 1984 - 1987

Correspondence Clerk

Supervised mail service, expedition of service and medical contracts.

EDUCATION

Associates in Applied Science, Business Administration

Nassau Community College, Garden City, NY

professional training

. Superior Customer Service Certificate, Newsday University, Melville, NY

. CCI Solbright

computer skills

MS Word, Excel, Edail, Document Direct

personal

. Strong written and verbal communication skills

. Excellent attendance and dependability record

. Excellent interpersonal skills and customer care

. Strong analytical and problem-solving skills

. Process and detail oriented

special interests

. Basketball Coach and Referee at Roosevelt PAL

. Awarded service stars by management

. Coach of the Year

. Roosevelt Golf Association

. Transformation Award, Newsday, 2008

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