Customer Service Sales

Searra E. Jackson

************@*****.***~ **** Rudy Rd. Harrisburg, PA 17104 ~ 757-***-****

JOB TARGET: Experienced position in customer service, sales, administrative

services and/or promotions.

OBJECTIVE: To obtain a job in a setting in which my leadership abilities

and people skills can be exercised through my cooperation and association

with fellow co-workers, while enhancing my effectiveness in human

services.

PROFILE: . Advanced in customer service and administrative work. Very

personable, and effective in selling/promoting merchandise. Offering

proven success in a high-level, consultative sales position.

Small Business Owner: Upcoming designer, hair stylist, makeup artist,

offering proven performance and/or designing attire, styling hair and

applying makeup generating favorable publicity and increased visibility.

Talented, originally creative and capable of not only sketching original

ideas and designs, but also creating them with a rather advanced skill.

Hairstylist/Makeup Artist

EDUCATION:

Harrisburg High School, Harrisburg, PA

GPA:4.4 Graduation: June 2004

Another Level College of Cosmetology

5760 Princess Anne Rd.

Virginia Beach, VA 23462

Major: Cosmetology/Esthetics

Member of Student Government, Event Planner, Senior Student (by

talent/leadership), Student Teacher

GPA:3.9 Graduation June 2009

HONORS: Distinguished Honor Roll, Member of the National Honor Roll, Member

of the National Honor Society, and Graduated in top 5% of high school

class, Academic Scholarship(s) to attend college.

SKILLS: Administrative Skills, Active Listening, Clientele/Guest

Commitment, Communications Services, Customer Relations, Demonstrated

ability to Develop Relationships with clientele, Directional Marketing,

Document Management, Excellent written and verbal communications skills,

Interpersonal, Multi Tasking, Office and Clerical Work, Prioritizing,

Professionalism, Promotional Marketing, Sales, Strong Organizational

Skills, Strong Presentation Skills, Vast Product knowledge in Retail

Clothing/Cosmetics

COMPUTER SKILLS: 85 WPM, Microsoft Office Professional (Word, PowerPoint,

Excel, Outlook), QuickBooks

QUALIFICATIONS: Demonstrated ability to work effectively within a team,

Ability to handle ongoing change and implementation of new procedures,

Demonstrated ability to identify solutions when issues are encountered,

Positive attitude, Ability to handle complex account information, Ability

to identify solutions to process gaps, Excellent problem solving skills,

Excellent organizational and follow up skills, Ability to professionally

give and receive constructive feedback, Ability to make effective decisions

without direct supervision, Strong flexibility and adaptability

PREVIOUS EMPLOYMENT:

DMG of VA

Job Title: VP of Operations

August 2006-February 2011

CEO/Supervisor: Kevyn Dorsey

Contact #: 757-***-**** 312-***-****

Administrative/Entertainment Specialist; Responsible for developing and

maintaining a strong customer base; creating correspondence, handling mail,

filing manually or electronically, transcribing business correspondence

from machine dictation, answering telephones, operating copying/faxing

equipment, performing accounting transactions, managing office supplies and

making travel arrangements; often asked to research data via the Internet

and other sources and to create a variety of projects with minimal direct

instructions, utilizing business knowledge and software skills to determine

how a project might best be designed and carried out.

Head of Directional Marketing: Creating and implementing marketing

strategies offering online, offline, and mobile advertising solutions to

top national brands. Recruit, hire, train, coach and manage team of Account

Executives to deliver the high expectations of firm; Assignment of quotas,

office assignments and accounts to Account Executives; Consultation with

clients including online marketing program development, analysis, strategy

and tactical implementation of assigned clients/campaigns; Define the long-

term vision for the customer service departments development and market

positioning; Oversee strategic direction of all existing accounts within

channel;

Manage and align department resources to meet client needs, timelines and

growth potential;

Identify Account trends and training needs; Oversee quota setting and

creation of compensation plans and presentation for approval. Assess cost

of sale quarterly; Contribute to quarterly renewal and organic growth

results reporting and approval for payment Account Executives; Ensure good

communication between print and interactive teams that share common

clients; Analyze clients strategies overall vision for business modeling

and business case development; Evaluate, develop and execute client

specific tactical business plans in order to meet project deliverables;

Sales: Present and Market the artist/independent company to a Major

Record Labels, Radio Stations, Consumers; Promotional and A&R work; sell,

create business proposals/music promos, personal representative for

independent artist and record labels; consultation with major executives in

creating contracts with major labels/companies; bds follow-up; Guarantee

Radio Play, Sales once contracted; Consistent follow-up with clientele to

ensure contract is abided by. Outside sales including Corporate Card,

Corporate Purchasing Card, Commercial Card or Corporate Payment Systems and

e-commerce. Experience in moving a prospect through all sales cycles: from

generating leads through aggressive cold calling, fostering the

relationship, uncovering the needs, delivering the value, closing the

business, negotiating pricing / contract and implementing a successful

program. Primary contact point for public and branch. Responsible for

branch administrative functions. Service branch calls effectively, resolve

customer problems and contribute toward improving branch sales.

Customer Service: file/document all phone calls using in-house system and

Excel. Documentation of each phone call, timed while on the phone with

client, using multiple screens for recording and reference. Highly visible

position that requires an overall performance that is positive, outgoing,

detail driven with a team concept approach in handling day-to-day branch

operations;

Russell Simmons Music Group (RSMG)

Entertainment Industry Internship: Summer 2004

Employed: June 2004-July 2006

512 Seventh Ave 43rd fl New York, NY 10018

Receptionist to Chris Thomas: Sr. VP of A&R and Promotions

Supervisor: Chris Thomas 516-***-****

Duties: Receptionist to Senior VP of Promotions: Greet Clients; file

documentation of promotional objectives and accomplishments,

create/document proposals, contact/follow-up with club owners, and event

coordinator for music artists promotional tours; follow-up on all plans for

promotional plans/proposals for company and its artists; Office/Clerical

work; Maintain positive ongoing senior-level client contact, articulate

creative vision, engagement status & strategic recommendation within

presentation environments; budget planning; bookkeeping

Fashion and Design Apprentice: Study and Create fashionable attire

following in previous creations for clothing lines (Baby Phat, and Phatfarm

Fashions) as well as studying popular demand, and creating attire

predicting future fashion trends through the study of fashion fads and

trends of previous seasons; Promotional Marketing/Promo Model for

listening parties, shows, and events; Fashion Stylist for Fashion Shows:

make-up application, hair and wardrobe styling. Sell the complete package

(ie: dress, shoes, purse) wardrobing from head to foot, including

accessories; cashier; documentation of dates, and entire wedding party

orders to ensure smooth preparation for very special occasion; follow-up

after wholesale purchases to ensure client is completely satisfied with

services leading to vast referrals

ACCOMPLISHMENTS: Class President, Vice President in Student Government,

Treasurer of National Honor Society, Student Council Member, 1260 SAT's,

Graduated in top 5% of Class, small business owner

CERTIFICATIONS: American Red Cross CPR and Community First Aid; Ashtae

Eyelash Course Certification; Certified Training with Kimberly Kimble

Celebrity Stylist; Certified Extensive Training with Kett of Kett

Cosmetics; Matrix Color & Cuts Spring 2008 Course

OTHER:

Small Business Owner

CEO/Fashion Designer: The Collections by Searra Eleece

(*************@********.***)

Petite Model: Affinity Model & Talent Agency, Inc.

5724 W. Third st. ste. 511 Los Angeles, CA 90036

(www.affinitytalent.com)

VOLUNTEER

EXPERIENCES: Participant in Annual City Wide "Clean Up", Sunday School

Teacher at The Harrisburg Church of Christ (two consecutive years),

Assistant Cook at the Bethesda Mission soup Kitchen, participant in Annual

walk for Breast Cancer, Former tutor in Math and English at Ben Franklin

Elementary School (Harrisburg, PA) Spring 2004

SALARY: Open

PORTFOLIO: Modeling & Fashion Design portfolio's upon request

REFERENCES: Upon Request

Contact this candidate