Customer Service Sales

CAITLIN MILES

**** ****** ***. **********, ** ***25

Cell: 818-***-**** Email: ****.*******.*@*****.***

OBJECTIVE:

Seeking a receptionist position where I can utilize years of experience in customer service to benefit a

company and its customers. Excellent customer service, quick learner, ability to work well in a high

pressure environment. Type 75 WPM with 100% accuracy.

QUALIFICATION HIGHLIGHTS:

• Confer with customers by telephone or in person in order to provide information about products and

services, to ensure quality customer service.

• Keep records of customer interactions and transactions, recording details of inquiries and billing,

complaints and comments.

• Compile, sort and verify the accuracy of data before it is entered.

• Compare data with source documents, or re-enter data in verification format to detect errors.

• Organize and store completed documents in appropriate locations.

• Maintain logs of activities and completed work.

• Well organized, efficient, and team player. Maintain a solid work ethic while delivering high quality

customer service

EXPERIENCE:

Rosie’s Barbeque Northridge, CA

Hostess 2008

• Answered incoming calls from customers and answered restaurant related questions.

• Greet customers, take reservations, organize and replenish supplies at host stand.

Northridge Veterinary Center Northridge, CA

Veterinary Assistant 2007

• Responsible for answering all incoming calls and properly relay messages to appropriate departments.

• Assist Veterinarians with animals, including giving vaccines and preparing medicine.

• Monitor animals` recovering from surgery and notify veterinarians of any unusual changes or

symptoms.

• Clean and maintain kennels, animal holding areas, examination and operating rooms, and animal

loading/unloading facilities to control the spread of disease.

Dairy Queen Northridge, CA

Crew Member 2007

• Prepared food and beverages to standards providing customer service in a fast paced environment

while working at cash register.

• Assisted customer needs and suggested products with every customer to enhance service and meet

sales goals.

• Performed cleaning tasks in accordance with duty rosters and cleaning standards while working as a

store team member.

Weilers Deli Northridge, CA

Cashier & Hostess 2006

• Assisted customers with food and beverages at coffee cart while operating cash register.

• Prepared food for customers and increased food and beverage sales.

• Organized inventory and ordered products on a weekly basis.

• Followed health, safety and sanitation guidelines

EDUCATION:

Faucher Academy High School- Tarzana, CA

COMPUTER SKILLS:

Microsoft Word, Microsoft Excel, Microsoft Outlook and various business applications. Type 75 WPM.

Contact this candidate