Customer Service Representative

Liane Ashikawa

***** **** ***., ***. #** ( TORRANCE, CA 90503 ( PHONE: 808-***-**** (

*************@*******.***

Qualifications

. Leader in team building, creative problem solving, and customer

satisfaction.

. Self-starter, highly motivated, quick learner who works well under

pressure and meets deadlines.

Professional Experience

Banking COORDINATOR 2008 to 2011

First Hawaiian Bank: Honolulu, Hawaii

Selected Accomplishments:

Managed and coordinated operational activities within the accounting,

customer service, and marketing communications areas of the department.

Analyzed data and formatted new reports in line with division goals for

performance and production.

Spearheaded projects which satisfied the financial needs of the bank's

customers and augmented the bank's revenue.

Initiated a tracking system for loans to improve accountability and monitor

growth.

Member of a team "think tank" geared at improving accuracy, efficiency,

education, and communication within individual divisions and the bank as a

whole.

Balanced ledgers, budgeted monies, and allocated funds for 2009 and 2010.

Managed and planned events to promote good customer relations with the

bank's best customers.

Political Liaison 2007 to 2008

First Hawaiian Bank: Honolulu, Hawaii

Selected Accomplishments:

Collaborated with bank lobbyists to research and revise statutes to ensure

compliance of banking laws.

Created tracking system for all state legislative bills in the House and

Senate, with a separate tracking system for bills directly related to the

banking industry.

Congressional Liaison 2003 to 2007

Office of Congressman Ed Case: Honolulu, Hawaii/Washington D.C

Selected Accomplishments:

Led initiatives to promote Congressman Ed Case's image within Hawaii and

the nation as a whole.

Specialized in legislation related to such governmental agencies as

Veterans' Affairs, Medicare/Medicaid, the Environmental Protection Agency,

and the Social Security Administration.

Organized and performed at public relations venues that provided services

to constituents and fostered desirable community support and problem

resolutions in the 2nd congressional district.

Created a system to ensure timely responses by agencies, resulting in

timely responses to constituents.

Collaborated with congressional liaisons in Washington D. C. from the VA,

the Department of Defense, the Transportation Security Administration, and

the Department of Health and Human Services, to implement strategies that

would strengthen relations with other federal agencies.

Collaborated with the Press Secretary on news releases, newsletters, and

Congressman Case's monthly television program.

congressional Liaison 2000 to 2002

Office of Congresswoman Patsy T. Mink: Honolulu, Hawaii

Selected Accomplishments:

Led initiatives to promote Congresswoman Patsy T. Mink's image within

Hawaii and the United States.

Provided guidance to constituents to determine best options to resolve

individual concerns with particular private, county, state, or federal

entities.

Authored letters to private, county, state, and federal agencies to resolve

legislative issues or broaden constituent awareness of particular

government programs or benefits.

Drafted pamphlets and booklets that disseminated information at special

events and promoted Congresswoman Mink's campaign.

Drafted and submitted letters of support of grant applications that

benefitted nonprofit agencies.

Represented Congresswoman Mink at events honoring military, veterans, VIPs,

community organizations, and outstanding individuals.

Technology

Software: Microsoft Word, Excel, PowerPoint, Word Perfect, Microsoft

Outlook.

Personal Accomplishments

Volunteered at Meals on Wheels and the Ala Moana Beach Park Beautification

Project.

Organized a group for Relay for Life in conjunction with the American

Cancer Society.

Worked as a campaign volunteer for numerous political campaigns for the

United States House of Representatives and the United States Senate.

Education

University of Colorado

BOULDER, COLORADO

BACHELOR OF SCIENCE

. Major: Business Administration, Marketing

. Cumulative GPA: 3.5

Complementary Training

. Completed Mortgage and Lending workshop at First Hawaiian Bank.

. Completed Customer Service Representative (CSR) and product knowledge

training at First Hawaiian Bank.

. Certified Notary Public for the State of Hawaii.

*References available upon request

Contact this candidate