Customer Service Sales

Karen Gray

Las Vegas Nevada

**********@*****.*** (702-***-****

Summary of Qualifications

. Skillful and dedicated customer service mined employee, with extensive

exposure to B to B sales, business development, marketing, strategic

planning, client relationship management, focus on customer retention, satisfaction /loyalty.

* Demonstrated capacity to build customer relationships, create

customized solutions and promoting new process and procedures.

* Proven track record of accurately completing research, reporting,

information management, and business-development efforts.

* Skilled at developing and maintaining detailed administrative and

procedural processes that reduce redundancy, improve accuracy and

efficiency, and achieve organizational objectives.

* Highly focused and results-oriented in supporting complex, deadline-

driven operations; able to identify goals and priorities and resolve

issues in initial stages.

* Proficient in Microsoft Office System, Microsoft Windows operating

system, SAP and Internet.

* Accustomed to high volume and quick decision making in a fast-paced

environment in which response time is critical.

Professional Experience

Client Development Services - Henderson, NV

Outbound Telephone Sales Representative 2010 to Present

. Performed inbound and outbound sales calls.

. Document sales calls and customer interactions.

. Conducted market research, identified emerging market trends, and

introduced marketing strategies.

. Recommend suitable resolution to ensure operation, monitor

satisfactory completion and smooth process of the sales.

. Provided superior customer service.

W.W. Grainger - Alpharetta, ga

Account Relationship Manager 2005 to

2010

. Performed inbound and outbound sales calls and order fulfillment.

. Conducted market research, identified emerging market trends, and

introduced marketing strategies.

. Recommend suitable resolution to ensure operation, monitor

satisfactory completion and smooth process of the sales.

. Worked with operations, fianc , legal and other inside and outside

resources needed in obtain a sales,

. Provided superior customer service.

Global computer supply - SUWANEE, GA 2004 to 2005

Account Manager

. Performed inbound and outbound sales calls and order fulfillment.

. Document sales calls and customer interactions.

. Conducted market research, identified emerging market trends, and

introduced marketing strategies.

. Recommend suitable resolution to ensure operation, monitor

satisfactory completion and smooth process of the sales.

. Worked with operations, fianc , legal and other inside and outside

resources needed in obtain a sales

. Provided superior customer service.

HOMEOWNERS LOAN CORP, - MARIETTA, GA 2002 to 2004

Loan Officer

. Originated and sold mortgage loan products.

. Determined customer's needs and meeting needs with appropriate

product.

. Performed inbound and outbound sales calls.

. Provided superior customer service.

TOYOTA MALL OF GEORGIA, - BUFORD, GA 2000 to 2003

Sales Consultant

. Created and maintained excellent relationships with customers.

. Maintained strong knowledge base of all new vehicle makes and

models.

. Follow up on all sales leads from a variety of sources (phones,

walk-ins, newspaper ads, referrals, ect.).

. Provided superior customer service.

. Worked with New Car Sales Managers to ensure individual and

department sales goals were meet.

springhill Toyota, - Mobile, AL 1998 to 2000

Sales Consultant

. Created and maintained excellent relationships with customers.

. Maintained strong knowledge base of all new vehicle makes and

models.

. Follow up on all sales leads from a variety of sources (phones,

walk-ins, newspaper ads, referrals, ect.).

. Provided superior customer service.

. Worked with New Car Sales Managers to ensure individual and

department sales goals were meet.

Education

Southeast College of Technology, Mobile, AL

1988

AAS, BUSINESS

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