Manager Sales

Denise K Green

*** ****** ******

North Augusta, Sc 29841

803-***-**** Home 803-***-**** Cell

*******@*********.***

SUMMARY OF QUALIFICATIONS

o 2005 SALES AND SERVICE AWARD WINNER

o STRONG CUSTOMER SERVICE AND SALES EXPERIENCE

o 13 YEARS OF MANAGEMENT EXPERIENCE

o 26 YEARS BANKING EXPERIENCE

EXPERIENCE

WACHOVIA BANK/WELLS FARGO AUGUSTA GA – STORE MANAGER

December 2002 – May 16, 2011

Lead financial center team in achieving all sales and service performance objectives. Act as empowered decision

maker and escalation point for all service and operational issues. Ensure financial center team focus on retention and

growth of business. Mentor 12 Financial Center Managers. Leader on the Ground for Region consisting of 28

financial centers in absence of Service or Sales Leaders.

FIRST UNION NATIONAL BANK, JACKSONVILLE, FL – PROJECT MANAGER/OFFICE MANAGER

October 2001 – December 2002

Managed Staffing Coordinators, Leader Assistants and Office Staffing consisting of 12 team members. Sales project

and results coordinator; developed and managed sales/service reporting structure for Regional Executives;

Implemented new team reporting structure for regional communication to 70 branch network; market visits to enhance

training and development of support team; planning of regional events for Regional Executives. Served as customer

liaison in absence of Regional Executives, handled day to day activity calendar for 3 Regional Executives while

maintaining complete confidentiality of communications

FIRST UNION NATIONAL BANK, ATLANTA GA - SENIOR SALES ASSOCIATE

January 2000 – October 2001

Coordinated internal and external communications for Wholesale Banking Division; orchestrated office support

functions to include information processing, PC and equipment needs, and meeting arrangements. Ensured the

integrity of data entered into the customer/prospect database; developed pre-call information, agenda preparation,

letters and loan administration; Trained and led Sales Associates in all aspects of daily departmental functions and

monthly reporting. Maintained day to day activity calendar of Wholesale Banking Director.

OHIO BRASS – HUBBELL CORPORATION, AIKEN SC – SHIPPING AND RECEIVING MANAGER

May 1998 – January 2000

Managed shipping, receiving, and inventory departments for 28 million dollar inventory. Supervised daily operations

and departmental functions for 17 team members.

PEOPLES COMMUNITY BANK, AIKEN, SC – BANKING REPRESENTATIVE

September 1997 – May 1998

All branch related functions including new accounts, loan processing and mortgage processing

SRP FEDERAL CREDIT UNION, NORTH AUGUSTA, SC – RECOVERY SPECIALIST

July 1995 – September 1997

Collections for secured and unsecured loans and bankcards; Represented credit union in legal transactions in Magistrate

Courts

FIRST UNION NATIONAL BANK, AUGUSTA, GA – CONSUMER CREDIT OFFICER/BANKCARD

MANAGER

April 1985 – April 1995

Managed 40+ team members in the processing of 1500+ credit applications daily. Educated 180+ team members on

quality assurance. Developed and implemented data processing training program; loan officer.

EDUCATION AND MEMBERSHIPS

DEGREE IN INDUSTRIAL DRAFTING, AIKEN TECHNICAL COLLEGE 1979

MULTIPLE CONSUMER, COMMERCIAL AND COMPLIANCE CONCEPTUAL TRAINING COURSES

TREASURER, SHADETREE HOME FOR GIRLS, EDGEFIELD, SC 2005 – 2006

EDGEFIELD COUNTY CHAMBER OF COMMERCE MEMBER, 2005

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