Customer Service Representative
Resume:
Laura Jacobs
**** **** **. ***. #*** Oakland, CA 94706
************@*****.***
Objective
Working one on one with customers, move into higher management positions
within a company, and obtain financial security for my family.
Education Skyline High School, Oakland CA
Diploma Received June 1986
Experience File Maintenance Clerk
September 1993 - January 2007
Long's Drug Store - 650 El Cerrito Plaza, El
Cerrito, CA 94530
Customer service on floor as well as answering customer questions on
phone or via email
Money management of daily purchases; balancing books and money
records
Stock room inventory of company merchandise
Conducted decisions of company sale increases and decreases
Checked prices, created weekly ads and specials
Customer Service Representative August
1987 - September 1993
Bill's Drug Store - 1451 Shattuck Ave, Berkeley, CA 94703
Carried out monetary transactions through bookkeeping, closing
registers at day's end
Overseer of other team associates; providing refunds, change for
customers, balance of register inventory
Guest Services representative answering phones, handling crisis',
complaints, concerns from customers
Manager Lead
Sears -1955 Broadway, Oakland 94607 February 2010
-January 2011
Interviewing new applicants and scheduling associates on a weekly basis
Customer service at all times, handling customer complaints and handling
a smooth sales floor
Balancing books, dealing with over and shortages of registers on a daily
basis--bookkeeping
Answering phones and daily email questions by customers
Warehouse, inventory & Pricing
Planogram layouts of merchandise
Employee training & advisor
Team Member-Shoe Specialist
Target-1555 Horton Avenue, Emeryville 94607 January 2011-Present
Customer Service; cash handling
Fitting Room Operator (answer phones; assist quests)
Warehouse, inventory, pricing; Reseting merchandise to plano's; Ad sets
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