Sales Manager

Location:

Posted:

June 05, 2011

Donna J. Friend

Lakeland, Florida 33805

***********@***.***

Objective: Continue my career in the banking industry where I will get a chance to utilize my

extensive knowledge and skills in retail branch banking

Core Qualifications: Self-motivated, result-oriented professional with more than 30 years of

experience in the banking field. I’m a professional with strong leadership; sales and

organizational skills that is prepared to excel and support the branch by coaching and developing

employees around sales and service expectations.

Experience:

PNC Bank (January 2007 - April 2011)

Branch Manager II, Assistant Vice President

Damascus, Maryland

• Work with Regional Manager to establish growth, sales and profit objectives

• Retain and enhance client relationships through referrals to other lines of business

• Ensure effective delivery of banking service to clients by creating and maintain quality

sales environment

• Make proactive business development calls

• Provide coaching and leadership to associates to maintain a skilled, motivated and sales

oriented staff

Suntrust Bank: (October 1989 - December 2006)

Branch Manager, Assistant Vice President

Monrovia, Maryland

• Responsible for driving branch performance results through direction, leadership and

execution of superior sales and service behaviors and activities by my entire team in

order to meet/exceed branch sales goals.

• Planed, organized, directed and controlled the activities of the branch, and ensured

effective execution of the Branch Operating Model

• Provided expertise in operational and risk management policies and procedures

• Conducted outside sales to bring in new business banking clients, while also maintained

and expanded existing personal and business banking relationships

• Licensed Branch Manager, I held insurance licenses (life, Health and Variable) and

NASD Series 6 and 63 registrations.

Education: Wheaton High School 1973

Training: Completed numerous courses and seminars in customer service, sales strategies, loss

prevention, time management, leadership, performance assessment .