Customer Service Representative
Resume:
Jontae Jackson
Douglasville, GA 30134
*************@*****.***
objective
To obtain a career within my major field, and
gain a lifetime of experience through serving
others and expressing my passion for the good of
the community, as well as provide the social
needs, public health, and emotional support of
all that require and are in need of my aide.
EDUCATION
2005-2010 Paine College
Augusta, GA
B.A., Sociology
3.0 GPA
2005 Pebblebrook High School
Mableton, GA
College Preparatory with Distinction Diploma
Experience
FEB 2010 - APR 2011 T-Mobile
Augusta, GA
Customer Service Representative
Multi-tasked while using several computer programs
Suggestive Selling of Products and Services
Intrpersonal relationships with customers and colleagues.
FEB 2010 - MAR 2011 Gracewood Mental Hospital
Volunteer program
Documented patient progression/use of medical terminology
Assisted in transporting patients to assigned programs
Maintained patient facilities
Provided emotional support for patients
Assisted in devising treatment plans and programs for patients
Mar 2009-Jan SITEL
2010 Augusta, GA
Customer Service Representative
Answered customer inquiries
Accepted bill payments
Data entry
Multi-task while using several computer systems
at a time while focusing on customers needs
Jan 2008- feb 2009 Wal-Mart Augusta, GA
Sales Associate
Answered customer inquiries
Suggestive Sales, Promo Ads, utilize displays
Aug 2006- aug 2007 Volusia County Leisure Services
Daytona Beach, FL
Camp Counselor
Coordinated recreational and educational
activities
Handled fees
Filed student paperwork
Group tutoring with elementary and middle school
students in the area of math, reading, and
vocabulary.
Oct 2005- April Jessie Davis Park
2006 Douglasville, GA
Counselor in training program
Record students' progress
key skills
Windows Vista
60 wpm with 95% accuracy
Microsoft Office
organizations & achievements
Organizations: Member of the Organization Delta
Sigma Theta Sorority Incorporated. Georgia
Citizens Coalition on Hunger.
International Students Association (Vice
President 2008-2009), Rotaract Club (Public
Relations Committee), Spanish Club, Debate
Society, and the Sociology Club.
Community Service: Memory Walk 2006 at Lake
Olmstead for Alzheimer's disease (November 2006),
Special Olympics (Fall 2005). The Boys and Girls
club(Fall 2009-Spring 2010), Gracewood Mental
Hospital (2010-2011)
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