Customer Service Human Resource

Abigail Wohlhart____________________________________________

**** ********* *****, *** ***** Village, IL 60007 847-***-****

*********@*******.***

OBJECTIVE

To obtain an intern position within a communication field

EDUCATION

Eastern Illinois University, Charleston, IL

Bachelor of Arts, December 2011

Major: Communication Studies

Option: Corporate Communication

Minors: Business Administration/Entrepreneurship

RELATED EXPERIENCE

Provider Data Administrative Clerk, Viant, Naperville, IL Summer 2010

. Utilized multiple software programs to locate and input demographic

data

Acting Supervisor, ACS Recovery Services, Schaumburg, IL August 2007-

September 2008

. Monitored customer service representatives

. Completed performance appraisals and created performance

improvement plans

. Interviewed, hired, and trained new customer service

representatives

. Resolved customer complaints/concerns

. Input payroll data and submitted to corporate office

Volunteer, Mark Kirk, Schaumburg, IL Fall 2010-Spring 2010

. Election work

. Performed outbound campaign phone calls

. Worked Campaign events/commercials

Volunteer, Kathleen Wojcik, Schaumburg, IL 2004-2005

. Campaigned door to door

. Performed outbound promotional phone calls

SKILLS

Microsoft Office, CS4, Photoshop

Effective oral and written communication skills, multi-tasking and

interpersonal skills

ACTIVITIES

Delta Zeta

Greek Week Coordinator, 2011

Homecoming Chair, 2010

Sisterhood Cabinet Chairman, 2008-2009

Public Relations Student Society of America

Society for Human Resource Management

Entrepreneurship Club

Special Olympics Volunteer Coach, 2004-2008

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