Customer Service Administrative Assistant
Resume:
.*** BAY **TH ST., BROOKLYN, NY ***** .
**************@*****.*** .
LAUREN-ASHLEY MANDEL
To obtain a entry level position that provides an opportunity to
use my skills and experience in a challenging and stimulating
environment.
PERSONAL QUALIFICATIONS
Enthusiastic and well-organized Administrative Assistant with
solid background in data entry, schedule management and event planning.
Strong work ethic, professional demeanor and great initiative.
Combines creativity and resourcefulness with excellent research,
analytical and organizational
qualifications. Culturally sensitive individual, comfortable and
respectful of all constituencies. Consistently effective in streamlining
and upgrading operations, improving productivity, and reducing annual
operating costs.
PROFESSIONAL EXPERIENCE
.Personal Assistant; Jamie Kois NYC/ L.I. February 2003- May 2011
. Provide personal and administrative support for Stylist/Salon
Owner.
. Supervised personal and professional calendars.
. Record and confirm appointments and engagements.
. Make arrangements for transportation to appointments and
engagements. Coordinate travel booking and confirmation.
. Work closely with Salon Managers, PR and Talent Agencies to
coordinate personal and professional calendars.
. Monitor and manage personal and professional budgets as needed.
. Supervise the maintenance of records and files-both business and
personal.
. Maintain database of contact information for Celebrity
Stylist/Salon Owner's professional and personal relationships.
. Maintain professionalism and discretion at all times.
. Assist Salon Managers and with front desk duties as needed.
. Complete additional projects as assigned.
.Inova Professional LLC New York, NY September 2007- October 2010
Assistant Director of Operations
. Coordinated all related purchasing, materials management, vendor
sourcing/selection, contract negotiations and inventory planning/
management functions.
. Sourced vendors, prepared bid packages and negotiated cost-
effective contracts for the outsourcing of products to wholesale and
distributors.
. Traveled for business and managed all projects, services,
marketing and travel arrangements for high-profile special events
including the International Beauty Show NYC(Jacob Javits NYC),
Americas Beauty Show (McCormick Pl., Chicago), International Salon &
Spa Expo (Long Beach Convention Center, Long Beach, CA),
International Beauty Show Las Vegas (Sands Expo & Convention Center,
Las Vegas Nevada).
. Independently responsible for additionally handling and updating
200+ social media marketing sites and personally strategized online
advertisement methods resulting in maximum exposure.
. Increased public awareness through press releases, print ads and
creating promotional pieces for various chapter activities.
. Directed and coordinated the successful launch of several key
product lines in the competitive cosmetic/ beauty industry where
quick movements from conceptual stages to market is essential.
. Responsible for the casting, booking and scheduling of leading
models and exhibitor stylists for trade shows.
.Emalish Corp./ Decormyeyes.com New York, NY January 2005 - July 2007
Customer Service Management/Website Coordinator
. Supervised inbound traffic, public warehousing, customer
delivery operations, dealer/consumer relations, and warranty/ non-
warranty repairs.
. Systematically increased office organization by developing more
efficient filing/documenting system and customer database protocols.
Authored clearly understandable manuals on new software as it was
being developed and along with office procedures.
. Performed customer credit verifications.
. Entered and prepared invoices and cash receipts.
. Monitored aging report, tracked collection of past due accounts,
reviewed expense reports.
. Directly supported CEO in managing operation work flow.
.Auto Spa Collision New York, NY January 2002 - February 2004
Manager/ Bookkeeper
. Consistently averaged $650+ per retail unit of add-ons.
. Coordinated and implemented all aspects of bookkeeping including
reconciling bank statements and accounts; creating a utilized a
chart of accounts to code vouchers and enter accounts payable
invoices; preparing cash disbursements, cash receipts, researched
bills, checked batches and day reports for accuracy.
. Assumed departmental responsibility during owners 2-month leave.
. Planned and executed all aspects of office headquarter move.
. Improved communication efficiency as primary liaison between
departments, clients and vendors.
EDUCATION
Brooklyn College- Associates in Business
The Academy NYC Paul Mitchell- Cosmetology License
EMT- B Certified
REFERENCES FURNEISHED UPON REQUEST
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