Customer Service Representative

**** ****** **** ***** *********,TX ***** •682-***-****•********@*****.***

Dianne Lennon

Objective

Find employment with a company where my skills and experience will be an asset to the business while

furthering my knowledge and abilities in the process. And am a quick learner and a hard worker I put a lot of

pride and integrity in my work as a Customer Service Representative /Call Center Representative.

E xperience

2009 – 2011

Ageis Communication Inc. Irving, TX

Customer Service Representative

Verification

- Processing Credit Card/One Time EFT

- Healthcare prescription Drugs Coverage

- Enrollment Processing Application Deadline

- Correcting the Right Information

- COB/SME

Process Trail Claim On Prescription

Sending Out Information To The Customer

Helping Customer Looking Up Price Check On Prescription Drugs Cost

2007 – 2008

Americallgroup Inc Hobart, In

National Helpdesk Support

Customer Service Representative

Escalation Resolution

Remedy

Inbound Call Center Representative

TCP/IP

Helpdesk Hardware

Troubleshooting Internet Access

2004 - 2006

Convergys Inc Ft. Pierce, Fl

Customer Service/Data Entry Representative

Processing Applications

General Office Skills

Inputting Information In Abase Computer

Faxing/Copying

Processing Payment Online

Master Card/Visa

Education

05/85-06/88

Saint Johns High School Johns Island, SC

High School Graduate

Certification In Int roducing o Computer

Certification in Developed Excellence in Sale Training Course

Certification Microsoft Words 2000, Excel, Internet, lotus

References

References are available on request.

2651 West Avenue O, Palmdale, Ca 93551•661-***-****•**************@*****.***

Daniel Provanzano

Objective

Find employment with a company where my skills and experience will be an asset to the business while furthering my

knowledge and abilities in the process

Experience

2002 - Present

Paint A Dream Santa Clarita, CA

District Manager

Responsible to oversee fulfillment duties of Store Managers in three different locations.

- Confirming reports of inventory and funds.

- Handling employee and or managerial issues at each location if they arise.

- Assisting in training of Managers and Employees as needed.

- Assisted store managers in booking and running events as needed.

- Load and unload client items in kilns.

Confirm receipts and all monies are accounted for in each location.

Accountable for weekly bank runs.

Preparing weekly schedules for Managers and employees

Ensure that all equipment and the facilities themselves are in working order

Ordering inventory

2000 – 2002

[City, ST]

Dental Medical Diagnostics

Warehouse Manager

Supervised all employees on shift to ensure completion of duties

Confirmed client orders were shipped properly and on a timely manner

Trained new employees

1997 - 2000

[City, ST]

Bisq Factory

Warehouse / Delivery

Received multiple orders for shipping

Responsible to complete each order guaranteeing that each parcel was properly packaged and

shipped to correct locations

1996 - 1997

[City, ST]

Noah’s Bagels

Cashier / Server

Provided quality customer service while completing client’s orders in a timely manner.

1995 – 1996

[City, ST]

Ralph’s

Bag Boy

Provided quality service while packaging customer’s products for their easy transportation.

Education

[Dates of attendance]

Agoura High School Agoura Hills, CA

High School Graduate

References

References are available on request.

Contact this candidate