Customer Service Administrative Assistant

CINDY GORNEY

** *. *** *’Neill Drive Burr Ridge, IL 60527 630-***-**** (Home) 630-***-**** (Cell)

**********@*****.*** http://www.linkedin.com/pub/cindy-gorney/11/436/70b

Customer Service / Support Staff

Highly motivated professional with extensive customer service experience. dependable, detail oriented

with strong organizational and communication skills. Proficient computer skills including Microsoft Word,

Excel, Access, PowerPoint, QuickBooks and Outlook.

EMPLOYMENT EXPERIENCE

PLACEMENT SOLUTIONS (AUG 2010- FEB 2011)

Receptionist

Answerer heavy inbound calls for large Global Organization

Coordinates travel arrangements for guests

Hr assistant w / payroll, A/R-A/P, open enrollment

Event planner / Schedules Meetings / Manages Calendar

Revenue Processing – Document Entry, Customer Service, Claims

ARGONNE NATIONAL LABORATORY LEMONT, IL (SEPT 2009-JAN 2010)

Sr. Procurement Clerk

Supported 5 Contract Specialists

Conformed and Closed Contracts

Researched and updated contacts and current costs (RFP)

Copied, Scanned, Developed and Proofed Contracts

RMB HEATING & COOLING WESTMONT, IL (MAY 2009-SEPT 2009)

Administrative Assistant

Assisted Owner and Installers who are in the field / Schedule Appointments

Experience with Lien Waivers and Contracts

Accounts Receivable and Payable

Performed daily business functions

CENTER FOR INTEGRAL HEALTH, LOMBARD IL (SEPT 2005- FEB 2007)

Receptionist

Greeted patients and provided assistance, copied and scanned medical records

Accounts receivables and payables

Supported and scheduled appointments for five physicians

Provided patient support services including, relaying diagnosis to patients by phone or email

JEWEL/OSCO, DARIEN, IL (1977- SEPT 2009)

Service Desk Associate / Customer Service

Monitored customer activity at self-check- out terminal

Responded to customer telephone inquiries

Listened attentively to customer concerns and took appropriate action to ensure customer satisfaction

Assisted Scan Coordinator during high demand periods

Administrative Assistant, Advertising Dept. MELROSE PARK IL, (FEB 2007-MAY 2008)

Assisted Advertising Director and Manager

Created and maintained weekly and quarterly cost estimates on spreadsheet

Distributed, filed, proofed, and maintained all advertisements

Store Support, ordered coupons, Spotlight, and weekly signs

Implemented documentation for proofing Grand Opening advertisements

Trained in Six Sigma

EDUCATION/TRAINING

College of DuPage – Pursuing Administrative Assistant Certificate

Morton College - Real Estate

COMMUNITY / VOLUNTEER SERVICE

Our Lady of Peace – Teachers Aid, Room Mom / Our Lady of Mount Carmel Religious Ed Teacher

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