Customer Service Human Resources

Kacey Pace

***** ****** ******, ********* *****, CO 80130

303-***-**** . *********@***.***

HUMAN RESOURCES PROFESSIONAL

Dynamic, detail-oriented professional with extensive track record in

managing human resources functions for large teams. Dedicated staff trainer

with a gift for hiring the right people to improve workplace efficiency and

profitability. Effective leader and excellent communicator recognized for

skills in problem solving and conflict resolution. Lifelong learner

currently updating human resources skills by pursuing an MBA in Business

Management.

Core Competencies

Team Leadership . Problem Solving . Staff Training . Interviewing and

Hiring. Customer Relations . Conflict Resolution . Payroll . Scheduling .

Event Planning . Budgets . Inventory Management . Program Planning . Staff

Management . Process Improvements . Communication

PROFESSIONAL EXPERIENCE

COLDWATER CREEK, Littleton, CO

Assistant Manager, 2008-present

Direct staff teams to achieve sales goals. Handle all human resources

function for staff team, including hiring, training, accountability,

payroll, scheduling and conflict management. Responsible for customer

service, event planning and carrying out floor sets.

Key Achievements

. Improved customer service rating, gaining meets expectation rating and

higher, through effective communication and implementing staff

training programs. Previous to my role in customer service the store

was receiving several below expectations ratings. Through observation,

leading by example and creating a strong focus on the customer the

store received only meets expectation or higher.

. Identified skills gaps and interviewed and hired the right people to

fill them, resulting in improved performance.

KOHL'S DEPARTMENT STORE, Denver, CO

Assistant Manager, 2000-2008

Personnel Operations Manager (2004 - 2005 & 2006-2008)

Directed human resources operations for 180 associates. Handled

interviewing and hiring, benefits, safety and payroll. Directed operations

to cut shortages, oversee budgets and expenses, manage inventory, lead

customer service and handle building maintenance. Received multiple

promotions during eight years.

Key Achievements

. Reduced staff turnover through identification and implementation of

hiring improvements and training programs.

. Boosted efficiency in stockrooms by improving organization.

. Recognized by Regional and District Loss Prevention Managers for

smooth, successful inventory management and process execution.

Inventory process complete on time with shrink numbers under company

set expectations.

Apparel and Accessories Manager (2005 - 2006)

Children's Footwear and Home Manager (2002 - 2004)

Led teams of associates to manage customer service, company programs and

best practices, merchandise display and scheduling. Held team accountable

and engaged in conflict resolution.

Key Achievements

. Directed hiring, assessment and training of associates, leading to

improved store performance. This lead to an organized store,

efficiency in replenishment, increased process execution, and improved

customer service.

. Selected to test new freight process and train team on its use,

helping to establish best practice for stores in the group.

. Served as customer service captain in multiple stores. Generated

excitement to improve scores and general awareness.

ADDITIONAL EXPERIENCE

KOHL'S DEPARTMENT STORE, Denver, CO

Management Trainee

. Served as assistant store manager while improving skills in store

operations.

Intern

. Trained in store management, leading one section of the store and

resolving issues through targeted action plans.

Department Manager

. Managed a team of ten to handle freight, markdowns, sales displays,

sales floor management and customer service.

Sales Associate

. Responsible for customer service and sales floor management.

EDUCATION/TRAINING

MBA in Business Management, Human Resources Major (completion due 2012)

Colorado State University - Global Campus, Fort Collins,Colorado

Bachelor of Science in Management (3.8 GPA)

University of Northern Colorado, Greeley, CO

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