Customer Service Human Resources

Tonja Bowman

**** *. **** **., ***. ****

Chandler, AZ 85224

Cell: 480-***-****

Email: *****.**********@*****.***

Objective to find a job that will enhance my professional skills in a stable work environment.

2009-2010 Borders Group Inc. LaVergne, TN

Customer Service Representative seasonal position

•Responded to customer inquiries.

•Researched required information using available resources.

•Handled and resolve customer complaints.

•Provided customers with product and service information.

•Processed orders with credit or debit card.

•Identified and escalate priority issues.

•Routed calls to appropriate resource.

•Followed up customer calls where necessary.

•Completed call logs.

•Completed call reports.

2007-2009 Natural Way Distributors Murfreesboro, TN

Administrative Assistant

•Took orders/Processed orders.

•Took deposit to the bank daily.

•Ordered all office supplies.

•Typed all Memos to employees and clients.

•Weekly reports.

•Monthly reports.

•Informed all benefit information to employees.

•Resolved all insurance problems.

•Any other Administrative duties needed.

2006-2007 HCA Physician Services Brentwood, TN

Human Resources Compliance Specialist

•Worked closely with the Regional HR and Payroll Service Center

Departments.

•Standardization clean-up with the Lawson Process Manager.

•Continued PAS ESPP Maintenance within the Host system.

•A keyed transfer between PAS facilities as this is a restricted process.

•Inquired within the Lawson HR system on a daily basis.

•Designed and generated custom reports within Business Objects.

•Ensured accuracy within Lawson system with regards to all established and approved Shared Services

policies and procedures-i.e. pay grades, job codes, and shift differentials.

•Maintenance of all Shared Services PTO and EIB standards within the Lawson system.

•Assisted with Compliance communication efforts.

•All other duties and projects as assigned.

•Practiced and adhered to the “Code of Conduct” philosophy and “Mission and Value” Statement.

2003-2006 HCA Southern Hills Hospital Nashville, TN

Human Resources Specialist

•Employee relations.

•Enrolled all stock purchase participants.

•Utilized Lawson and Kronos systems.

•Verified employment and pay rate.

•Maintained employee files.

•Requested checks for all departmental expenses.

•Directly responsible for coordinating over 50 volunteers.

•Ensured that employee and contract files are in compliance with state and Joint Commission regulations.

•Hiring process.

•Payroll functions for HR department.

•Workers’ Compensation.

•Orientation.

•Yearly benefit open enrollment.

•Scheduled employee & vendor meetings.

•Submitted monthly invoice accruals to accounting.

•Check requests for vendors for employee related items.

•Employee monthly Birthday party.

•Assisted employees with issues, such as benefits, insurance, FMLA, etc.

•Assisted with planning United Way.

•Assisted with Annual Service Awards Banquet.

•Assisted employees with Tuition Reimbursement/Scholarship programs & maintain files.

•Attended Career Fairs.

•Responsible for maintaining HR Bulletin Boards.

•Handled employee Returned check issues.

•Made ID badges, as needed.

•Purged employee files, as needed.

•Entered employee information in Host, as needed.

•Processed employment verifications and unemployment claims.

Education 1991-1994 Draughons Junior College Nashville, TN

Special Skills

Outlook, Microsoft Word for Windows, Microsoft 5.0 and 6.0, Excel, Windows 2000 and 2002, Business

Objects, Lawson, SBT Accounting, Fox Pro, Billing and Cash Receipts, ADP Payroll System, ADP E-

Time, Transcription, Typing 45 wpm and a Team Player with a great attitude.

Contact this candidate