Assistant Services

Latishia Stubblefield

**** ******** **.

Toledo, OH 43615

Cell: 708-***-****

Email: **********@*****.***

OBJECT IVE:

Self-motivated worker with a strong work ethic looking to obtain a position that

offers multiple opportunities for advancement while enhancing my current my working

k nowledge and experience in public service

EXPER IENCE:

06/08-05/11 I l l inois Department of Human Services Chicago,

IL

Human Services Social Worker

• Explained eligibility criteria and requirements for public assistance programs

• Interviewed applicants in order to collect client data and determine eligibility

• Discussed applicant goals and participation levels

• Assessed client skills and evaluate client ability to obtain and retain employment

services to ensure applicant receives available benefits

• Assisted hospital and nursing home representatives in obtaining patient

i nformation needed to process Medicaid applications

• Assisted clients with job searches, housing assistance and/or other methods to

ensure self-sufficiency

• Managed a caseload of over 1500 cases

• Maintained daily logs of all customer activities

02/07-06/08 I l l inois Department of Human Services Chicago,

IL

Office Coordinator

• In terviewed customers seeking child support services

• Prepared case records and issued child support agreements

• Ini tiated referrals for judicial and administrative actions to establish paternity

• Entered administrative and judicial orders into Key Information Delivery System

• Calculated proper current and arrearage child support balances

• Determined correct distr ibution of child support collected

• Responded to inquiries from customers and maintained phone contact to

determine changes in customer case status

• Recorded case changes including change of address, family unit size, etc

• Made referrals to locate non-custodial parents

04/06- 02/07 I l l inois Department of Human Services Chicago,

IL

Public Aid Eligibility Assistant

• Obtained necessary information needed to intake process

• Explained available programs to applicant and screened new applicant for public

assistance

• Set up eligibility appointments with intake specialists

• Performed verification function reviewing various public records to determine

b irth dates, school attendance and income

• Entered initial client information into public aid data entry system

08/05-03/06 I l l inois Department of Human Services Chicago,

IL

Office Assistant

• Ensured all t ransferred cases were entered properly and within allotted time

f rame

• Assisted customer with inqui ries or concerns regarding case

• Sorted and distributed mail among caseworkers and staff

• Issued I ll inois Link cards and temporary medical cards to customers

EDUCAT ION:

08/01-04/06 U niversity of Toledo Toledo,

OH

M ajor: Communication

S KILLS:

• Abili ty to type 55-60 wpm

• In termediate knowledge of Windows, Macintosh, M icrosoft Office, XP and other

software programs including Windows 7

Contact this candidate