Customer Service Assistant

. VALERIE SANTILLO .

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www.valeriesantillo.virb.com

*******.********@*******.*** . 415-***-****

. Education .

Academy of Art University, San Francisco, Ca

Earned Second BFA in Fashion Design, Graduated 2011

San Marcos State University, San Marcos, Ca

Earned BFA in Visual Art, Graduated 2007

. Key Skills .

. Concept and design development

. 3-D construction and flat pattern making

. Illustration, flat sketches by hand and Adobe Illustrator

. Visual displays and layout, window display, merchandising

. Styling and photo shoot production

. Adobe Illustrator and Photoshop, Microsoft Office, QuickBooks

. Work Experience .

October 2007- Present. Retail Management/Internship, Dollhouse Bettie, San

Francisco, Ca

. Assist in design development and branding- "D j vu Dessous" vintage

reconstruction line

. Garment design and construction, hand finishing and some light

patternmaking

. Window display and in shop visual display/merchandising

. Vintage buying from our regular pickers, as well as assistant buyer at

fashion markets

. Vintage garment era and fabric identification

. Inventory management: reordering products, vendor contact/correspondent

. Sales, customer service, fittings for various garments: bras, foundation

garments

. Shop management: manage employees and general shop operation

September 2004-August 2007 Lender Relations Specialist/Administrative

Assistant, Windsor Capital Mortgage/Pacific Real Estate Network, San Diego,

Ca

. Assisted with marking ideas and new concepts for the department

. Coordinated presentations for annual and monthly company meetings

. Sole point of contact between account executives and loan officers

. Hands on customer service with loan officers and agents

. Reviewed legal documents: created amendments and alterations to

applications

. References available upon request .

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