Customer Service Representative
Resume:
Jacklyn Lowe
Wilkes-Barre, PA 18705
*******.*.****@*****.***
Objective:
To obtain a full-time job to initiate my career in the accounting field
Education:
King’s College Wilkes-Barre, PA Graduation: May 2011
McGowan School of Business, AACSB International Accreditation
Bachelor of Sciences Degree in Accounting
Work Experiences:
Best Western: East Mountain Inn Wilkes-Barre, PA January 2010-Present
Customer Service Representative
• Perform daily audits for the hotel and two on-site restaurants
• Answer customer questions, provide recommendations for local businesses, and handle billing
concerns/issues.
• Great guests in friendly manner and perform check-in/check-out procedures.
June 2010-Present
Pool Manager
• Supervising lifeguards
• Assist hiring
• Scheduling
March 2006-Present
Lifeguard
• Educate guests on the pool regulations
• Supervise a pool full of people to ensure physical safety.
• Remain alert in order to address emergency situations
• Certifications in Lifeguard, CPR/AED, First Aid, and Oxygen Administration
Wilkes-Barre Area School District Wilkes-Barre, PA September 2008-Present
Swim Aid
• Teach swim lessons to groups (3-12 children) of 2nd and 3rd graders
• Teach safety rules of being in and around a pool.
Old Navy Wilkes-Barre, PA June 2009-November 2009
Sales Associate
• Addressed customer needs by assisting in the fitting room, processing purchases, and finding alternative
sizes and clothing choices.
• Ensured customer purchases were calculated and processed correctly
Activities:
Student Member of the Institute of Management Accountants January 2011-Present
Member of the Accounting Association at King’s College September 2009-Present
Participant of Pennsylvania Free Enterprise Week August 2005
State Participant of Pennsylvania Junior Academy of Sciences December 2003-March 2005
Volunteer Experiences:
Community Churches of Miner’s Mills: Collection Counter September 2008-Present
Safety Committee member at Best Western: East Mountain Inn July 2005-Present
Safety Committee chairman at Best Western: East Mountain Inn January 2011-Present
Girl Scout Leader September 2003-June 2005
Altar Server May 1996-August 2007
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