Customer Service Manager
Resume:
SUMMARY OF QUALIFICATIONS
? Excellent communication and organizational skills
? Time management; meets all deadlines
? Proficiency in MS Word and Internet
? Professional phone manner
? Work well under pressure
? Fluent in both English and Spanish
? Team Player, works well with co-workers
? Detail Oriented
EXPERIENCE
August 2009 - December 2010
Assistant Program Leader, YMCA Stonestown SF, CA
? Assisted students in homework in a classroom environment.
? Participated in activities and events organized for the students.
? Participated in printing, faxing, and performing office duties.
? Was involved in staff meetings and on going training opportunities.
? Participated in updating and organizing children's files.
June 2007 - August 2007
Intern, San Francisco Convention & Visitors Bureau SF,CA
? Provided high quality customer service.
? Handled inventory and stocking of merchandise.
? Entered and withdrawn proper information in and out of data base.
?Filing, faxing, and updating.
EDUCATION
June 2008- Present San Francisco State University
Major: English
Minor: Criminal Justice
Degree: In progress
August 2004 - June 2008 George Washington High School
VOLUNTEER
2000 - PRESENT
Mount Sinai Church Of God SF, CA
?Instruct children in Biblical studies.
?Secretary of Youth Ministry.
? Translate for English Speakers attending the church.
REFERENCES
1. Miranda Vasquez
Director Site Coordinator. YMCA Stonestown
2. Melissa Star
Assistant Site Coordinator. YMCA Stonestown
3. Milady Rivera
Minister. Mount Sinai Church Of God
4.John Ontiveros
Manager. San Francisco Convention and & Visitor Bureau
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