Customer Service Administrative Assistant

Valerie McCready

**** ******** *** ********** ** 95662

Cell: 916-***-****

*.*.********@*****.***

Administrative Assistant

Objective

To obtain a position as an administrative assistant in an ever growing and

changing company. The ideal environment would be fast paced where I could

use the full extent of my skills to improve office efficiency and be a part of

increasing company wide bottom line results.

Education

American River College – Sacramento, CA 2009 Present

Outlook: Basics/Tools Intro to Database Management

Computer Keyboarding: 10 Key Intro to Web Page Creation

English for the Professional Fundamentals of College Accounting

Beginning Keyboarding/Applications Intro to Business

Beginning Word Processing: Word 2007 Business Communications

Intro to Word/Information Processing Presentations for Business Professionals

Intro to/Intermediate Electronic Introduction to Leadership

Spreadsheets

Key Skills

Office 17,000 kph 10 key Spreadsheets/Reports Travel Coordination

Skills: 100 wpm keyboarding Calendaring/Scheduling Marketing Fliers

Database Administration Budgeting Fax/Print/Copy

Written/Oral Internet Research Customer Service

Communication

Comput MS Word (Advanced) MS Access (Intermediate) Adobe Dreamweaver

er Skills: MS Excel (Intermediate) MS Publisher (Intermediate) Mail Merge

MS Outlook (Advanced) MS Powerpoint MS Expressions Web

(Intermediate)

Experience

Mary Kay Independent Beauty Consultant January 2011 Current

Home business based on building relationships with clients and selling product specific to

their needs. Required active listening, analysis and interpretation of data gathered from

clients, consistent follow up and policies in the best interest of the client.

Maintained an updated database of inventory.

Created and distributed marketing fliers.

Networked to build client base.

Made sales presentations.

Created budget for recurring business expenses.

Cingular WirelessCustomer Service Representative January 2006 – May 2007

Received incoming calls from customers across the country with a variety of needs.

Worked to assist customers while maintaining company standards of customer service

and conflict resolution.

Diffused tense customer situations regarding service or equipment failures and billing.

Educated customers on equipment usage.

Explained billing procedures and clarified misunderstandings.

Informed customers on service outages or issues.

Routed customers to additional departments as determined by their specific need.

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