Customer Service Sales

Susanna Cocker

** ***** **.

Clifton, NJ *****

201-***-****

**********@*********.***

OBJECTIVE

To obtain a clerical or customer service position

SUMMARY

Worked as a server for 10 years, and as a customer service

representative for 4 years developing strong interpersonal

skills.

EDUCATION

Bachelor of Arts in Communication, William Paterson University

January 2006

SKILLS

Proficient at the following: Microsoft Word, Excel, and Power Point,

Mac OS X, Appleworks, Safari, and Firefox

EXPERIENCE

John F. Kennedy Memorial Library Wallington, NJ LIBRARIAN ASSISTANT 2/11 -

present

. Check out and discharge items to patrons

. Responsible for handling items for inter-library loans

. Research certain items of interest upon patron's request

Huntington Learning Center Verona, NJ PART-TIME TEACHER 5/10 - present

. Assist students in reading and math skills

Get Out of Your Kitchen Paramus, NJ CATER WAITRESS 12/05 - Present

. Serve, cook, and prepare food for events in a client's home

or event hall

. Responsible for set up and decorating the location of the

event

. Efficiently perform catering duties with a team of waiters or

by myself

St. Nicholas Ukrainian Catholic School Passaic, NJ FOURTH GRADE TEACHER

9/07 - 6/09

Rochelle Park School District Rochelle Park, NJ SECOND GRADE TEACHER 9/06 -

6/07

. Implemented objective based weekly lesson plans

. Maintained a positive classroom environment and relationship

with students

. Maintained open communication with parents regarding student

progress

Patina Restaurant Elmwood Park, NJ SERVER 12/04-7/05

. Effectively interacted and communicated with customers.

. Demonstrated a strong work ethic.

. Developed an exceptional working relationship with management

and coworkers.

. Networked to provide weekly musical entertainment resulting

in increased clientele.

Signature Marketing Group Ltd Fairfield, NJ CUSTOMER SERVICE 8/02-1/05

. Provided highest level of customer service to appliance

retail outlets in New Jersey and in the northeastern region

of the United States.

. Responsible for cataloging incoming sales orders for

merchandise distribution.

. Coordinated final shipping within internal departments.

Nash Distributors Inc. Carlstadt, NJ CUSTOMER SERVICE 8/01-8/02

. Delivered prompt and courteous customer service.

. Order entry for Northern New Jersey area retail and

restaurant outlets.

. Reconciled daily invoices and accounts receivable.

Deeter's and Gabe's Restaurant Indianapolis, IN SERVER 7/98-4/01

. Responsible for greeting, seating and serving customers in a

popular metropolitan family restaurant.

Forest Dairy Cold Cut Center Rutherford, NJ CASHIER 1/91-9/96

. Responsible for shift management including final closeout of

cash registers.

. Performed final inspection of internal and external

facilities to ensure store was properly prepared for the

early morning shift.

. Received and executed catering orders for complete customer

satisfaction.

ACTIVITIES

Path of Hope Clifton, NJ VOLUNTEER 12/07 to present

. Responsible for overseeing annual weekend summer camp

provided to the children in the charity

. Manages Christmas shoppers for the annual Christmas party

where gifts are given to children in need

. Participates in fundraising events throughout the year

. Performs various roles for the Christmas party where needed

REFERENCES

Available upon request

Contact this candidate