Customer Service Sales
Resume:
DONNA M. MOLINARI
Windham, NH 03087 *****.********@*******.***
CAREER SUMMARY
Dedicated and skilled business professional with a versatile skill set developed as an office manager,
marketing specialist, export compliance specialist, customer service representative, marketing
administrator, and administrative assistant. Effective in stressful situations and able to successfully
work with diverse populations.
• • •
Organizational skills Project Management MS Office Suite
• • •
Creative/Innovative Team Player SAP/Oracle
• • •
Detail Oriented Results Driven Quickbooks
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PROFESSIONAL EXPERIENCE
MEDIATEK WIRELESS, INC., Woburn, Massachusetts 2008-2011
(Acquired Wireless Division of Analog Devices, Inc.)
Marketing Specialist/Export Compliance Specialist/Customer Service
Marketing Specialist
• Conducted marketing research projects on cell phone features; both prepaid and post-paid, plan
costs, and global SIM card availability.
• Created PowerPoint presentations for Marketing Managers.
• Entered and tracked customer visit reports for Marketing and Sales Managers in the Customer
Management System.
• Developed and monitored reports on product volumes and recommended product obsolescence to
Marketing Managers. Communicated obsolescence timeframes to sales and other stakeholders.
• Managed entry of all contracts and non-disclosure agreements into the contracts management
database, and followed through to ensure timely approval and signatures by all necessary
approvers.
• Managed Sales and Marketing SharePoint site, maintained and organized information on the site,
and assigned privileges to users.
Export Compliance Specialist
• Developed customer screening and end user statement policies and data collection forms to
ensure U.S. export compliance procedures were followed. Monitored U.S. Watch Lists.
• Contributed to the Internal Control Plan in accordance with U.S. Export regulations.
• Classified all products shipped from multiple sites with proper ECCN, HTS and/or Schedule
B numbers.
• Created and maintained a classification database of all products, as well as miscellaneous,
non-MediaTek Wireless products shipped.
• Created and implemented the use of the Country Guidelines Matrix, providing key
information for shipments to various countries based on the regulations from each country.
• Developed a hand-carry policy for employees required to bring U.S. goods or “tools of the
trade” into various countries to ensure smooth entry and exit through customs.
• Contributed to all Export Compliance policies and procedures as a key member of the Global
Compliance and Logistics and Management team.
Donna M. Molinari Page 2
• Led the Compliance Alliance Group formed for all U.S. and European sites to share
information on proper shipping and export compliance procedures.
• Prepared and submitted semi-annual ENC (encryption) reports to the Bureau of Industry and
Security (BIS) and the National Security Agency (NSA).
• Co-created the visitor policy at U.S. sites, pre-screened visitors to the site, and ran monthly
reports on PassagePoint for export compliance.
• Assisted in creating articles for quarterly publication for Export Awareness Compliance.
• Developed an Export documentation location sheet to assist staff members in the location of
compliance records in preparation of unexpected BIS compliance visit.
• Created training materials and trained other sites on the use of shipping logs, how to set up
a FedEx account, and how to use FedEx Global Trade Manager to find HTS codes, country
to country.
• Co-created and presented the annual Export Compliance training program for all employees
to ensure compliance with U.S. Export Regulations.
Customer Service
• Received and entered customer orders into Oracle within set timeframe and 100% accuracy.
• Worked with customers to obtain payment in advance, and to resolve payment issues.
• Created delivery notes to ensure on-time-delivery.
• Worked with production planners to resolve delivery issues.
• Created new customers in Oracle.
• Screened all new customers to ensure U.S. Export Compliance.
ANALOG DEVICES, INC., Wilmington, Massachusetts 1986-2008
Marketing Specialist 2000-2008
• Entered all new product information into SAP which included maintaining information through
product life cycles, as well as adding and maintaining product pricing.
• Managed distribution quotes within set guidelines for three product lines averaging annual sales
of $250 million.
• Worked with the sales force on price negotiations to win business.
• Ran reports on product sales, recommended product obsolescence to management, and
assumed full responsibility for notifications to sales and customers.
• Prepared new product status updates for the sales force.
• Acted as first contact for customers for information on pricing and products.
• Prioritized orders and created delivery notes.
• Provided customers with product samples and data sheets, non-disclosure agreements and pre-
release product agreements.
• Entered and maintained product forecast information into Manugistics.
• Trained new Marketing Administrators on SAP and distribution quoting practices.
Marketing Administrator III 1998-2000
Marketing Administrator II 1996-1998
Marketing Administrator I 1994-1996
Administrative Assistant III 1986-1994
EDUCATION
Southern New Hampshire University – Bachelor of Science in Business Studies
Hesser College – Associates of Science in Paralegal Studies
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