Customer Service Management

Isis Mendez Elge

*** ** ***** ****** * North Miami Beach FL 33162

(786) 302-

**** * ********@*****.***

Key Skills

Office Management

Trilingual (Spanish, French)

Computer Programs & Systems

Problem-Solving

Customer Service

Managing Multiples Priorities

Communication Skills

Flexible & Fast Leaner

Planning & Organizing

Policies & Procedures Manuals

Professional Experience

Verizon -- Santo Domingo, Dominican Republic 2004 - 2006

Customer Service

. "Is able to" - it's an ability, a skill

. "Constantly and consistently" -

. "Exceeds the needs" - more customer delight than customer

satisfaction

. "The customer" - makes the customer an individual, rather than a

group, with his special set of needs and wants

Nu Look Rehab --Miami, FL 2006 - 2008

Receptionist

. Appointment setter

. Office management

Ara Tax - Miami, FL 2011

. Tax Preparer and customer service

Lakay Rapid Services

. Translator

. Interpreter

Education

Universidad APEC - Santo Domingo, Dominican Republic 2001 - 2003

Hotel Administration

References

Mrs. Shakyra Mejia Osborne

PRS

Nielsen Company

813-***-****

********@*******.***

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