Customer Service Manager

Catherine Parrington

***** ******** **** ****** ***** 78732

Tel: 512-***-**** email: *************@*****.***

Objective

Well spoken professional with upmost focus in customer service seeking to pursue a new career where

my skills and experience can directly impact the success of the company.

• Business development & Sales negotiation

• Program management

• Strategic planning & implementation

• Marketing communication

• Set Policy & Procedures to comply with regulatory obligations

• Process Improvement & streamlining

• Conflict mediation & resolution

Professional Experience

Austin Film Society/Austin Studios 2007 – Present

Director of Operations

Manage the day-to-day operations and administrative services for 20 acre Production Facility Campus.

Work with board of director to develop and implement new strategic programs and identifying and

evaluating new businesses for continuing growth. Drive fund-raising, staff training programs, special

events. Manage and monitor the yearly financial budget with periodic variance analysis developing

solutions to close financial gaps.

Key Accomplishments:

• Developed Marketing campaigns & implemented a marketing plan to bring the organization to a

competitive status within the market. This was accomplished by streamlining opportunities

recommending strategies for short-and long-term business growth through a master plan. This

activity resulted in a revenue increase of 200% for the studio

• Lead contract negotiations securing and acquiring over 60 productions resulting in $380 million

plus in Economic Growth and redevelopment for the City of Austin. This was accomplished by

fostering community relationships by leveraging prior professional constituents from California

and Texas.

• Supervised $6 million in BOND improvements for 20 acres facility, representing the

organization’s interests to the City of Austin; including managing contractors, engineers, and

consultants, resulting in the successful implementation and completion of the BOND; project

obtained 3 Star Green Building award.

• Managed staff of 30 employees, providing direction, training and quarterly evaluation; Continued

focus on coaching, mentoring; fostering talent, growth & motivation.

Catherine Parrington

Sony Picture Entertainment 1994 – 2007

Manager, Production Services

Provide production support services for a 44-acre Studio Facility Campus consisting of over 1 million

square feet of production office space in addition to 18 sound stages. Coordinated all trades and

managed production staff. Key responsibilities:

• Manage the financial accounts, operating expenses & revenues

• Planning & Development of Special Events & Daily Operation

• Problem solving in daily activities to keep productions on track

• Set policies & procedures to ensure compliance with fund requirements

Key Accomplishments:

• Key lead in the deployment of a new accounting system; implemented a new rate structure for all

contract negotiations on rental properties (22 buildings, totaling over one million square feet),

securing an average weekly revenue Of $200K.

• Created and implemented a new Marketing Plan acting as the liaison between the brand team

and clients to improve customer satisfaction, resulting in synergy among departments; allowed

for the simplification of roles and procedures, streamlining clients touch point from fifteen to one,

driving better client experience.

• Responsible for risk management activity; maintained and analyzed periodic metric incident

reports; exposed trends & originations, allowing for insight & improvement of work conditions,

resulting in lower incidents, and the establishment of a customer-centric culture.

Education & Other Accomplishment

• Continuing Education, expected completion 2012

• Business Management:

• West Los Angeles College 1994 – 1996

• Valley College 1992 – 1994

• TXMPA and Reel Women Membership

• Special Olympic volunteer

Other Skills

Computer: CAD, Razor Edge Dtb, Custom Financial Packages, Outlook, Excel, Power Point, Word

References Available Upon Request

Catherine Parrington

References

Kevin Dart

Austin Film Society Board Member

Operations/Troublemaker Studios

4900 Manor Road

Austin, TX 78723

*****@*******************.***

512-***-**** cell

Ben Jumper

CEO Soundcheck, LLC

1901 E. 51st Street

Austin, Texas 78723

***@*******************.***

423-***-**** cell

Robert Steinbomer

Steinbomer and Assoc.

1400 S. Congress Suite B202

Austin TX 78704

******@**********.***

512-***-**** cell

Maria Marill

Director Studio Operations

Sony Pictures Entertainment

10202 W. Washington Blvd

Culver City, Ca 90232

************@***.****.***

310-***-**** office

Jack Saraceno

Director Facilities Administration

Warner Bros Studios

400 Warner Blvd.

Burbank, CA 91522

****.********@**********.***

818-***-**** cell

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