Quality Assurance Manager

C h ristine McCoy

**** * ***** ***

Northglenn, Co 80233

Cell: 303-***-****, Email: ***************@*****.***

Objective

To fill an Office or a Sales Position that will effectively utilize acquired expertise, creative

t alents and commitment to excellence. Desire a position with career growth potential.

Qualifications

10 years experience working in a fast paced customer oriented environment

8 years of management & team lead experience

10 years of office experience

P rofessional Skills

Bilingual in English/Spanish

M anagement Organized Detail Oriented Customer

Service

Phone Quality Assurance Multi Tasking Adaptability

Motivated MS Word MS Windows

Communication Skills

F ile Keeping Deadline Oriented Typing Copy &

faxing

Shipping & Receiving

P rofessional Exper ience

I r ma Collision

2005-2010 Assistant Manager

N orthglenn, Co

Monitor operations to ensure that services rendered conform to company policy and

standards. Examined vehicles, compiled estimates of repair costs, and secured customers

approval to perform repairs. I supervised the work of Automotive Technicians and Service

Assistants. Performed inventory control, dispatched work, wrote service orders, ordered

replacement parts. A uthorize acquisition of tools, materials, and parts. Reviewed

operational expenses and collection reports for accuracy. I was responsible for the H i r ing,

d ischarge, and assisting in t raining Employees. Resolved any and all customer complaints.

H R Block

2003-2005 Office Receptionist

Commerce City, Co

P rovided information about establishment, such as location of offices, employees within the

organization and services provided. Operated telephones, answered, screened and forward

calls, providing information, taking messages and scheduling appointments and maintained

and updated appointment calendars as needed. Greeted persons entering establishment,

determined nature and purpose of visit and directed and escorted them to specific

destinations. Filed and maintained records. Received payment and recorded receipts for

services. Transmitted information and documents to customers, using phone and email. Heard

and resolved complaints from customers.

Contact this candidate