Customer Service Sales
Resume:
Samantha Kouns
Ashland, KY 41101
*********@*****.***
CUSTOMER SERVICE AND SALES PROFESSIONAL
Profile More than 7 years’ successful experience in customer
service and support with recognized strengths in
account maintenance, problem-solving and trouble-
shooting, sales staff support, and
planning/implementing proactive procedures and
systems to avoid problems in the first place.
1. Possess solid computer skills.
2. Excellent working knowledge using Microsoft
Excel, WordPerfect, Microsoft Word, CT DataTrac.
3. Ability to train, motivates, and supervises
customer service employees.
4. A team player, acknowledged as “Total Quality
Customer Service Professional.”
5.
1. Proactive planning led to notable increase in
Synopsis of
morale in all departments.
Achievements
2. Created customer satisfaction survey, drastically
reducing potential problems.
Employment 2007- 2011
Choiz Wireless
Verizon Wireless Authorized Retailer Manager
• Improve the commercial performance of the
store by increasing its turnover and
maximizing profitability.
•managing and motivating a team to increase
sales and ensure efficiency;
•Managing stock levels and making key
decisions about stock control;
• analyzing sales figures and forecasting
future sales volumes to maximize profits;
• analyzing and interpreting trends to facilitate
planning;
• using information technology to record
sales figures and for data analysis and
forward planning;
•dealing with staffing issues: interviewing
potential staff; conducting appraisals and
performance reviews; and providing or
organizing training and development;
• Ensuring standards for quality, customer
service and health and safety are met;
• resolving health and safety, legal and
security issues;
• responding to customer complaints and
comments;
• promoting the organization locally by
liaising with local schools, newspapers and
the community in general;
•organizing special promotions, displays and
events;
• updating colleagues on business
performance, new initiatives and other
pertinent issues;
•touring the sales floor regularly, talking to
colleagues and customers, and identifying or
resolving urgent issues;
•Maintaining awareness of market trends in
the retail industry, understanding forthcoming
customer initiatives, and monitoring what
local competitors are doing;
•initiating changes to improve the business,
e.g. revising opening hours to ensure the
store can compete effectively in the local
market;
• dealing with sales, as and when required
PRC • Huntington, WV 2004-
Main Bank/CIS/CSR/Manage 2007
As a Customer Installation Support my
responsibilities include ordering equipment,
handling all installment complaints, set-up
service calls, scheduling installations for
services.
• Customer Service Representative for Direct
TV. Responsible for processing all orders
along with representing company in a
professional manner on a daily basis.
• Resolved billing and service complaints and
referred grievances to designated
departments for investigation. Obtained credit
records from reporting agency.
• Provided a high level of customer service
and client relations based on outstanding
communication and interpersonal skills
• Supervised and coordinated activities of
workers engaged in customer service
activities
• Observed and evaluated workers'
performance
• Trained and instructed employees
• Hired and discharged workers
• Helped workers in resolving problems and
completing work
• Resolved complaints and answered
questions of customers regarding services
and procedures
Education Russell High School 2003
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