Quality Assurance Project Manager

Dana Ravida

*** ********** **** ( Bronxville, NY 10708

Phone 914-***-**** ( *******@*******.***

[pic]

Professional Profile:

I am a highly motivated individual, with experience in many areas of

Functional IT work, from Project Management, Quality Assurance and Business

Analysis. Also, having started out as a system user, I have the ability to

thoroughly understand requirements from a customer's point of view.

Throughout my 9 years of experience in the IT field, I have displayed

strong communication skills, ability to come up with creative solutions to

problems and excellent coordination skills.

Qualification highlights:

. Works well in a team environment

. Ability to multi-task and coordinate many tasks at once

. Strong analytical skills

. Strong communication skills

. Ability to successfully explain a system function to technical people, as

well as non-technical system users and business representatives.

. Able to develop relationships

Experience:

Hypertech Solutions, Elmsford, NY February 2008-

Present

Customer Support / Quality Assurance Analyst

. Develop training plans and administer software training courses

. On Site support for remote clients both domestic and international

. Support of clients by phone, email, as well as in person

. Write technical specifications and use cases.

. Creation of personalized User Guides for each new customer

. Develop and Execute Test Cases for software enhancements

. Perform regression testing

. Liaise with development team to ensure proper delivery of bug fixes and

enhancements.

ItalyVacations.com. Woodcliff Lake, NJ January 2008-

Present

Web Based Consultant

. Product and pricing creation for new products.

. Web site content, for vacation packages, hotels, destinations,

transportation, car rentals

. Test items once they are loaded to ensure they work properly

Rail Europe Group, White Plains, NY March 1999-

February 2008

Business Analyst/Project Manager (April 2006-February 2008)

. Traveled internationally to Switzerland, France and England to discuss

products with vendors

. Managed groups of testers in France, England, New York and Chicago, in

addition to a testing team in India

. Developed and Executed manual and automated test cases

. Responsible for managing releases for company's internal reservation

system

. Headed weekly project status meetings

. Gathered user requirements

. Responsible for writing specifications for new system requests

. Handled all support issues reported with Back Office and Reporting

. Worked with system developers to assure new features were implemented and

issues were corrected

. Coordinated and followed-up post deployment validation efforts

Senior Quality Assurance Analyst (September 2004-April 2006)

. Responsible for coordinating testing for multiple system releases

simultaneously

. Trained testers of different systems to ensure optimal testing

. Reviewed functional and technical documentation

. Developed and Executed automated and manual test cases for internal and

external systems

. Performed regression testing

. Project managed small scale projects

. Worked with system developers to assure new features were implemented and

issues were corrected

. Coordinated and follow-up post deployment validation efforts

Online Projects Coordinator (January 2004-September 2004)

. Responsible for Developing and Executing manual test cases for 35

websites during releases and updates

. Maintained and Created content for 35 website

. Worked with Programmers to assure new web site enhancements are

implemented and web errors were corrected

. Reviewed functional and technical documentation

. Coordinated and followed-up post deployment validation efforts

. Created websites for internal use

Web Content Analyst (May 2002-January 2004)

. Responsible for maintaining all data content on 3 web sites

. Report generation and problem solving of daily error reports

. Acted as a liaison between web users and web site programmers regarding

web enhancements

. Handled trouble shooting and testing for website releases

. Worked with programmers to assure new website projects were implemented

and web errors corrected

. Conducted product pricing analysis

Lead Telephone Representative (October 2001-May 2002)

E-Commerce Customer Support Representative for EuroVacations.com (May

2000-Oct. 2001)

Telephone Sales Representative (March 1999-May 2000)

Skills:

Working knowledge of Plex, Euronet, SQL, Socrates, Eclipse, Dreamweaver,

Broadvision, Drupal, Snag It, Sabre, Photoshop, Mercury Quality, and

Microsoft Office 2003 and 2007.

Education:

Westchester Community College, Valhalla, NY

Currently Attending - Major: Business Administration

Accumulated Credits: 42

GPA 4.0

Member of Alpha Beta Gamma International Business Honor Society

Contact this candidate