Customer Service Sales

Marguerite Smith

**** ***** ******* **. *** Denver, CO 80222 303-***-**** **********.******@*****.***

ORGANIZATIONAL COMMUNICATIONS SPECIALIST

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Communications professional offering versatile skills and proficiency in Microsoft Office

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programs. Strong planner and problem solver who readily adapts to change and works

independently or in a team environment. Ability to multi-task and meet tight deadlines

without compromising quality. Experience with written and public communications.

Flexible and versatile able to maintain a sense of humor under pressure. Poised and

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competent with demonstrated ability to thrive in deadline-driven environments. Excellent

team-building skills. The ultimate hybrid employee bringing the following skills:

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Skills Summary

Project Management Computer Savvy Subject Research

Report Preparation Customer Service Telephone techniques

Written Correspondence Staff Management Front-Office Operations

Administrative Skills Marketing & Sales Professional Presentations

Professional Experience

ADMINISTRATION/RESEARCH/WRITING

General support staff for adjunct professors assigned to communicate information to students via e-mail.

Compile notes and transcribe data then post on organization specific intranet programs. Assist library

technicians with databases and collecting payment. File, fax and data entry.

Manage front-desk operations and event information on company website. Complete all clerical duties in a timely

manner. Control large subscriber and donation data bases. Design and organize documents for a specific subject matter

independently.

Constructed written communication documents including policies for company.

Demonstrate communication expertise for property management company.

CUSTOMER SERVICE/PUBLIC RELATIONS/MARKETING

Conduct telephone sales support for entertainment companies. Engage in outbound/inbound calling and answered

customer inquiries. Initial point of contact for customers in a retail and office environment.

Collaborate with supervisor to develop and implement a marketing campaign for non-profit model. Perform written

and verbal communication duties to distribute the company message for fundraising purposes. Distribute company

information though public channels.

Worked independently and in a team environment to hold service standards.

Achieved pay raise while working multiple jobs and increased duties.

Marguerite Smith

Résumé, Page Two

Professional Experience, continued

HUMAN RESOURCES/ MANAGEMENT/PROBLEM SOLVING

Instrumental in the teachings of hospitality techniques in a consistent manner. Accepted

full-time employment to manage three locations, accountable for product control,

employee development and money management.

Responsible for bookkeeping/payroll, monthly inventories, spreadsheet databases as well

as labor and food costs. Work effectively with chain of command to implement changes

and communicate problem solving solutions.

Selected to assist in developmental procedures for expanding locations.

Achieved reduction of overhead costs and improved working relations.

Employment Brief

Property Research Agent, Mancor Properties, Denver, CO (May 2011-Present)

Office Assistant-Work Study, University of Missouri, Kansas City, MO (2009-2010)

PR Assistant/Intern, JERIC Productions non-profit, Kansas City, MO (Summer 2009)

Home Health Care Provider, Independent (2003-2008)

Customer Service Agent/Sales, Kansas City Repertory Theatre, Kansas City, MO(2006-2007)

Customer Service Agent/Sales, Starlight Theater, Kansas City, MO (Seasonal 2006)

Associate Editor, The Pacer, Lufkin, TX (2004-2005)

Sales Clerk, Larry’s Country Boy, Nacogdoches, TX (2003-2004)

Manager, Hereford House Restaurant Group LLC, Kansas City, MO (1998-2002)

Education

UNIVERSITY OF MISSOURI, Kansas City, Missouri 2010

Bachelor of Arts in Interpersonal/Public Communications; Emphasis in Business Organization

Minor in Political Science

ANGELINA COLLEGE, Lufkin, Texas 2005

Associate Degree of Arts in Communications; Emphasis in Journalism

Professional Development: Preparing for the Graduate Record Examination (GRE)

COMPUTER SKILLS

MS Word MS Outlook QuickBooks

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MS Excel MS Access FileMaker Pro

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MS PowerPoint MS Publisher Windows/Mac OS

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2330 South Kearney St. 131 Denver, CO 80222 303-***-**** **********.******@*****.***

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