Customer Service High School

Shawn Cushman

Home Phone: 702-***-****

E-mail: **************@*****.***

OBJECTIVE

I am a highly motivated and dedicated individual that always strives to be the best at

whatever I do. I have 9 years experience in several different customer service

environments. I love to learn, as well as share my knowledge with others. I am a strong

team player, who also works well independently. I am looking for a position where I can

develop and excel while giving my best to my employer and customer.

WORK EXPERIENCE

E-mail/Phone Customer Service Representative

November 2006 - June 2010

Medco Health Solutions, Inc. Las Vegas, NV

Healthcare Services

Answering customer inquiries receive by e-mail and phone.

I would read and interpret customer e-mails. As well as answer inbound calls I would

then research their account and locate a response to their inquiry. I would provide a

detailed response to all e-mail inquiries, ensuring all questions directly or indirectly

stated were answered. On phone calls I would probe and paraphrase to obtain an

understanding of the customer's inquiry. I also conducted follow-ups to ensure resolution

and satisfaction. During my employment I was able to maintain high quality and

efficiency.

Reading Comprehension, Strong Written and Verbal Communication Skills, computer

typing, Microsoft Outlook, Listening, and Problem Solving.

Busboy

July 2004 - September 2006

Rainforest Cafe, Inc Las Vegas, NV

Restaurant/Food Services

Clearing and Setting tables

I was responsible for setting up restaurant floor to start the day. I was then required to

clear dirty tables, wipe clean and reset with clean silverware. I was also responsible for

cleaning and maintaining restrooms. I would assist servers by taking drink orders,

presenting food and checks to guests.

Cashier

November 2002 - July 2004

Wendy's of Las Vegas, Inc Las Vegas, NV

Restaurant/Food Services

Money handling

I was responsible for keying customer orders into cash register. I would then take

payment and provide accurate change. I was able to maintain 95% to 100% accuracy on

money after countdown at end of shift.

money handling, People Skills,

Electronics Technician

August 1996 - June 2002

United States Marine Corps Twentynine Palms, CA

Telecommunications Services

Radio Repairman

I had contact with customer to accept and inspect damage equipment. I would log the

damaged equipment into the repair log. I would then store the equipment on the shelf. I

would troubleshoot damaged equipment, log the defects. I would then use

troubleshooting charts to locate the faulty components. I would then order the faulty

components. Once received, I would install the faulty components and complete an

operational check to ensure equipment was operating as intended.

EDUCATION

High School or equivalent, Senior High Education,

August 1992 - June 1996

Western High School Las Vegas, NV

SKILLS

Problem Solving

Motivation

Dedication

Team Player

Verbal and written

communication

Microsoft Outlook

Active listening

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