Administrative Assistant Customer Service

Charlene Deschenes

*** ******* **** ********** ** 06378

********.*********@*****.*** Cell: 860-***-****

Professional Experience

Aetna Life Insurance Company

Hartford CT (Home based)

Senior Analyst

Feb 2008-Nov 2010

. Received Pinnacle Award due to exceptional work ethics.

. Manage Navigating systems to analyze, update and cross

reference data to ensure that all computer systems are

aligned.

. Generate weekly and monthly reports that outline company's

progress.

. Secure and maintain corporate accounts to extend corporate

exposure throughout Aetna.

. Exceptional ability to promptly resolve concerns.

Merry Employment Group / AAA Industrial Temporaries West

Hartford CT

Administrative Assistant

July

2007-Feb 2008

. Executive Assistant to President and Owner

. Bookkeeper of Daily register, and Deposit.

. Entrusted with daily data entry, and scheduling.

. Complex customer service while pre screening applicant for

potential hire.

A+ Fence Design

Rockyhill CT

Office Manager

Jan 07-July 07

. Fulfilled daily office duties to ensure a smooth work

environment, including but not limited to, payroll, ordering

of office supplies, filing, processing invoices, and data

entry.

Cyclone Home Systems

Berlin CT

Assistant Accountant

July 2005-Nov

2006

. Administrative Assistant to President of Company.

. Execute of accounting for all office locations throughout

North East Region.

. Performed daily batch reports, AR/AP, and invoices for sales

representatives.

. Conducted office tasks such as filing, ordering of supplies,

and acted as inside sales representative.

Education: Fox Institute of Business Associates Degree

Field Medical Assistant

Hartford, CT

Proficient in Microsoft Office, Microsoft Outlook, Microsoft Word,

Microsoft Excel, Internet Sales Application, Peachtree, Adept Financials,

Skilmatch, Active Advice, PowerQ, Powerstepp, BAMR,EPDB, HMO, USHC,

Smartfront End, Rumba, Advantix.

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