Customer Service Sales

Holly Darino, Customer Service 407-***-**** ***********@***.***

Objective

To obtain a position in Customer Service.

Employment

Enrollment Specialist

**/**-******* **** **** Advantage

Lake Mary, FL

Make outbound calls to leads provided in predictive dialer,

Explain and promote potential customers about discount health card,

Accept payment over phone,

Fill out correct forms on computer to successfully enroll customer.

Marketing Representative/Sales Agent

Casselberry, FL 09/2010-02/2011

Options Marketing Group

Collect related information from potential clients for sales department,

Promote and educate customers about new programs and services,

Transfer utility customers to different suppliers,

Place follow-up calls,

Correspond via email, fax and phone with customers.

Closing Manager

Lake Mary, FL 02/2009-02/2010 Subway

Handled customer orders and checkout,

Maintained cash drawer,

Prepped food according to Food Safety and Handling regulations,

Closed and locked store,

Inventory,

Superior customer service skills ensuring customer satisfaction,

Dealing well under pressure with customers,

Able to work in a fast-paced environment.

Education

Winter Park Technical College

Winter Park, FL 01/2007-present

Court Reporting Certificate

Seminole Community College

Sanford, FL 07/2007

High School Diploma

Professional Accomplishments and Credentials

Certified Scopist

Winter Park, FL 01/2009

Certified Transcriptionist

Winter Park, FL 02/2011

Skills

Type 70WPM

CaseCatalyst Transcription Software,

Machine Shorthand Speeds 180-200WPM,

Extensive knowledge of legal terms and concepts,

Good document formatting and correspondence skills,

Excellent comprehensive and listening skills,

Knowledge of basic computer applications-Word, Excel, PowerPoint,

Excellent verbal and written communication skills,

Attention to detail and ability to meet deadlines,

Multi-tasking,

Knowledge of all legal form of transcriptions and legal terminology,

Ability to identify and distinguish words quickly and effectively.

Contact this candidate