Customer Service Manager

Location:

Posted:

June 08, 2011

Sofia J Whitlock

*****.********@*****.***

Profile

Administrative support professional experienced working in fast paced environments

demanding strong organizational, technical and interpersonal skills. Bilingual, (English and

Spanish) trustworthy, ethical and discreet, committed to superior customer service. Strong

planner and problem solver who readily adapts to change, works independently and

exceeds expectations. Proficient in Microsoft Office programs, Microsoft Windows

operating system® and MAC operating system; Can type 44 wpm with 93% accuracy.

Confident and poised in interaction with individuals of all levels and needs. Able to juggle

multiple priorities and meet tight deadlines without compromising quality.

Key Skills

Office Answer a multi line Spreadsheets Filing

Skills: telephone, forward Word Processing and Typing Data Entry

and take messages Can type 44 wpm Excellent

Organizational Skills

Comput MS Word Proficient with smart Capable of

er Skills: MS Excel phones/PDAs such as troubleshooting office

MS Outlook Blackberry, I phone equipment

Experience

Zephyrhills Health & Rehab Zephyrhills, Administrative Assistant

FL October 2008 May 2010

Handled multifaceted tasks (i.e data entry, troubleshooting office equipment, and

customer service) Directly assisted human resources manager in day to day tasks.

Provided administrative support to several department heads. Quickly became a

trusted worker known for “can do” attitude, flexibility and high quality work.

Highlights

Performed basic office duties, including data entry, filling, and faxing, copying.

Provided timely, courteous and knowledgeable response to information requests;

screened

and transferred calls.

Sofia Whitlock – Page 1

Prepared paperwork for before/after daily meeting

In charge of maintaining and ordering office supplies.

Prepared, and distributed payroll checks.

Familiar with accounts payable. Received and logged payments and prepared bank

deposits for

Office manager.

Collected, sorted, and distributed mail.

Sofia Whitlock – Page 2