Customer Service Medical

REGINA ERVIN-GREENE

***** ****** **. **** *

Sherman Oaks, CA. 91423

Cell: 323-***-****

E-Mail: ***********@*****.***

EDUCATION

Texarkana College – Medical Transcription Certificate 2007

Texarkana, TX

Charles R. Drew – Phlebotomy Technician I Certificate 1998

Los Angeles, CA

Compton Adult – CNA/HHA 1997

Compton, CA

Charles R. Drew – Certified Medical Assistant 1996

Los Angeles, CA

Duke Ellington – High School Diploma 1993

Los Angeles, CA

QUALIFICATIONS / SKILLS

• Work well without supervision

• Ability to speak some Spanish

• Type 60wpm

• Computer Experience: Microsoft Word, Office, Excel

• Customer service excellence and medical terminology

WORK EXPERIENCE

Lincoln Heights Medical Clinic May 2010 - Present

CMA / Lead Phlebotomist / Referral Coordinator

• Medi-cal, Medi-Medi, HMO and PPO billing

• Processing referrals for Medi-cal, HMO and PPO

• Acquiring and processing lab work from OB, Geriatric and Pediatric patients

• Assisting providers with medical procedures

• Front office duties / Ordering of all clinic supplies

Charles Drew University, Los Angeles, CA February 2010 – June 2010

Phlebotomy Technician I / Clinical Laboratory Student

• HIPPA compliant

• Knowledge of CLIA, JAHCO and OSHA mandates

• Proper use of PPE, Specimen handling, Transportation and Processing

• Proficient in Venipuncture procedure and collection of all other lab specimens

Regina Ervin-Greene

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RiverCrossing Apartments, Texarkana, TX September 2008 – July 2009

Apartment Manager Assistant

• Data entry

• Process applications, run background checks, verified employment and references

• Handle various bookkeeping duties

• Maintain office in manager/owner absence

• Show apartments to perspective residents

Christus St. Michael Health System, Texarkana, TX July 2007- August

2008

Medical Transcriptionist

• Edit dictation for Radiologist using voice recognition

• Translation of x-rays, mammograms and other special procedures for medical personnel

• Knowledge of DocQscribe

• Transcribe 3500 lines a week

Christus St. Michael Health System, Texarkana, TX May 2004 – July

2007

Patient Access Representative

• Register/admit patients to the emergency room or directly to a floor

• Assist patients with registering for surgery and GI procedures

• Medical billing and verification: various private insurances, Medicare and state medical

• Performed faxing, photocopying and filing duties

• Trained new hires

• Assisted supervisor with special projects

• Medical coding

Dillard’s Department Store, Texarkana, TX October 2003 – May 2004

Retail Salesperson

• Customer service duties

REFERENCES

Available upon request.

Contact this candidate