Customer Service Manager
Resume:
Diane C Pernie
********@*****.***
Objective
I am pursuing a satisfying career within an established
organization. I would be
an asset to this type of organization due to my willingness, dedication,
and
reliability, as well as my commitment to do the best job possible
Experience
JONES NEW YORK
Store Manager: October 2009-March 2011
Responsibilities:
Providing leadership and development for 1.5 million dollar volume of
ladies apparel
Recruiting and training proper sales staff and customer service
Set sales goals and provide support for associates to meet their
expectations
Execute sales strategies to maximize sales and profitability for store
Merchandising and setting sales floor to meet customers needs
Maintain a relationship with customers to continue to exceed customer
service
Accomplishments:
Won Award for Store Manager of the Year:2010
Won highest increase in sales within District: April +17.6%, Sept.
+19.6% October +32.3%, November: +19.5% increase
Won Store of the Year: 2010 Won highest $ increase and % increase (+12%)
within District.
Increase shrink by -0.1%. Within 6 months of position
WAL-MART
Promotion: District Manager: April 2006 to October 2009
Responsibilities:
Directed and Supported 7 Fashion Assistants in 9 apparel departments
Developing and Executing sales reports to maximize sales for district
Evaluating and developing plan of action from Profit and Loss Reports
with each Fashion Assistant for expense controls
Communicating with Buyers from Homeoffice and Replenishment Teams for
correcting traits accordingly to maximize sales increases
Stock balance inventory throughout the distinct to maximize sales
Ensuring proper staffing and executing fashion rack rules through
teaching and training
Execute backroom program for inventory control and correct freight
flow of merchandise
Conducted training meetings and plan of action for fashion assistants
and associates for upcoming seasons and events
Accomplishments:
Sales increase for apparel departments of 14% 2007-2009
Profits exceeding to 2%
Award for best Controlled Inventory levels for 2 years 2008 and 2009
Developed and implemented backroom program for company nation wide
Spokes person for new promoted District Managers
WAL-MART
Promotion: Assistant Manager/Sponsor: April 2003 to April 2006
Responsibilities:
Assistant Manager responsible for 10 departments on salesfloor.
Providing positive leadership to 55 associates
Conducting daily department managers meetings and store meetings
Improving feature presentations and making sure backroom procedures are
followed Developed a good relationship with Store Manager and Co-Manager
Evaluating Profit and Loss Reports for sales opportunities
Promoted to Sponsor Assistant Manager Training Program: 2004
Overseeing the Management Training Program and responsible for assuring
the Wal-Mart culture
Sponsoring and Training 8 training classes
Executing training program and develop exceptional leaders
Communicating with Market Managers within Region
Accomplishments:
Promoted to Sponsorship Assistant Manager Program:2004
Graduated 2nd in the class of the Management Training Program
Sales increase for toys, electronics and HBA: +7%: 2003
Sales increase of +5% in apparel areas: 2004
Responsible for 40+ floor associates; 20 of associates promoted to
department managers and Assistant Managers.
Promoted to Director of Training Program
Developed 80 Assistant Managers
W AL-MART
Promotion: Customer Service Manager: August 2002 to April 2003
Responsibilities:
Responsible for 52+ cashiers and making sure cashier associates are well
trained for the best customer service possible.
Well productive and organized cashier staff.
Organizing meetings and assisting with cashiers needs
Accomplishments:
Won Customer Service Manager: 2003
Decreased payroll and increase productivity
executed through analyzing and implementing correct staff vs.correct
customer flow
W AL-MART
Cashier, Customer Service: March 2000 to August 2002
Responsibilities:
Attending to the customers needs and receive the best service possible.
Merchandise and organize merchandise for customers needs.
Accomplishments:
Won cashier of the month for January 2002
Chairmen of the safety team: 2001-2002
SHOES FOR HER
SALES ASSOCIATE, 1989-1991
ASSISTANT MANAGER, August 1991 to May 2000
Responsibilities:
Marketed and merchandised a well-organized sales floor.
Prepare weekly staffing schedules
Organize backroom for correct inventory flow
Preparation of all incoming/outgoing correspondence
Developed relationships with vendors
Hold daily meetings for associates
Accomplishments:
Sales increase: 5% 1993, 7% 1995, 9% 1998,
Promoted to buyer for company
Worked directly in New York City with buyers for the latest fashions
CHESS KING
SALES ASSOCIATE, August 1984-June 1986
STORE MANAGER, June 1986-May 1989
Responsibilities:
Maintaining exceptional customer service
Merchandising sales floor to meet customer needs
Staffing floor associates and promoting a highly motivated staff
Shipping and receiving of all incoming/outgoing inventories
Prepare and maintain well-organized bookkeeping records
Preparation of weekly payroll and staffing schedules
Keeping good communication with district manager on importation
information
Attending and scheduling management meetings
Accomplishments:
Highest increase in sales: 1986
Won Store of the Year: 1986
Best Inventory Results: 1988
Education:
Washington Township High School, Business Major; Graduate 1985
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