Quality Assurance Administrative Assistant

Calandra Harris

**** ******** ****** ****

Raleigh, NC 27610

904-***-****

****************@*****.***

Education

Concorde Career Institute Medical Assistant

Program

Coastal Carolina Community College Certified Nursing Assistant

Skills

Administration Data Entry ICD-9 Coding

Billing

Medical Records Insurance

Word Processing Customer Service/Call Center

Communication Skills

Clinical Vital Signs Lab Procedures

Venipuncture

Injections Fecal

Occult Blood Visual Activity test

Eye/Ear Irrigation EKG's

Specimen Collect

X-Ray Procedures Instrumentation

Chart Plotting Medication

Administration

Employment

05/2010 - present Duke medical center Durham,NC

NCA 1

Assist patients with ADL's, vital signs, tube feeding, assist with

admissions and discharges, empty and record surgical drains,

answer multi-line ph, notify nurses of new orders

4/2005 - present Harris Homes (part-time) Jacksonville,

NorthCarolina

CNA/Administrative Assistant

Assisted the elderly and disabled with ADL's, administer

medicatons, Medicaid Billing, cooking and cleaning, handled

written correspondence, quality assurance, Insurance

inquiries/verification

5/2008 - 7/2008 SARP/Naval Hospital Camp Lejeune, North

Carolina Administrative Assistant

Assist active duty and dependents with substance abuse

rehabilitation Triage,

admit, and discharge patients, Administer drug/alcohol test,

Scheduled Inpatient and Outpatient appointments, handled written

correspondence, Filed medical records, quality assurance

7/2007 - 7/2008 SOS Detox/Crisis Jacksonville, North

Carolina

Health Care Tech

Performed admissions and discharges, transcribed doctors orders,

medication administration, Performed drug/alcohol

test, Assist patients with ADL's while detoxing from

alcohol/drugs, Scheduled follow-up appointments, Assist clients

with long term care, TB Screenings

9/2004 - 5/2006 Omega World Travel Jacksonville, Noth

Carolina

Handle inbound/outbound phone calls from Doctors and other NIH

staff regarding Domestic and international travel, booked

international and domestic flights, handled email and fax

correspondence

10/2002-6/2003 Covergys Jacksonville,

North Carolina

Handle inbound phone calls regarding at&t residential

accounts, payments over the phone, assist customers with rate

plan changes, handled disputes, educated customers on at&t phone

plans and charges

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