Customer Service Representative

Linda M. Levin

**** **** ****** ***** ***********, MN 55411

612-***-**** *********@****.***

SUMMARY

Dependable Team Player with ten plus years general office experience.

Three years call center

environment expertise. Proven clerical and customer service skills in a

variety of settings with a

history of satisfied customers. Recognized by Department Manager at US

Bank as hard working

and diligent in following set procedures for executing assigned tasks.

Office/Clerical Skills Customer Service

Skills Overall Strengths

* Fax, Copy, File * Verbal

Communications * Strong Work Ethic

* Email - Lotus Notes * Customer Focused

* Reliable

* Detail Orientation * Resolve

Problems * Accuracy

* Data Entry

Professional Experience

Imaging Processor

US BANK, St. Paul, MN 2006 - 2010

Prepare Documents For Scanning

Scan Prepared Documents

Index Scanned Documents; highest number of pages indexed 3,225.

Sort Documents By Document Type

General Office Clerk

PRO STAFF/KELLY SERVICES, Minneapolis, MN 01/ 2005 - 11/ 2006

Insert computer software CDs in jackets, help customers with product orders

Handle outbound phone calls regarding settlement of a lawsuit

Pull mortgage files for release, file mortgage documents, and labeling

Delivery of Trust files to Account Managers, filing Trust documents, and

refiling files

Customer Service Representative/Sprint Advocate

RISK MANAGEMENT ALTERNATIVES, Mendota Heights, MN 01/ 2004 - 10/2004

Answered incoming phone calls from Sprint customers regarding their

wireless service

Provided product and service package information to customers

Negotiate and process payments and/or promises to pay

I was able to retain a customer who initially was going to cancel her

service

Education

Liberal Arts Coursework (133 credits), University Of Minnesota,

Minneapolis, MN

Volunteer Work

Phone counselor, Love Lines Crisis Center 2008 - 2011

Clerical support, Minneapolis Jewish Federation 2011

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