Manager Project
Resume:
***********@*****.***
www.linkedin.com/in/lisamharmon
Round Rock, TX 78664
Home: 512-***-****
SENIOR PROFESSIONAL SERVICES MANAGEMENT
High energy Senior Professional Services Management Professional
exceeding sales goals Year over Year (120%+) and named Professional
Services Rep of the year 2008 at 247% of Goal at Sun Microsystems,
Inc. Consistently accomplished increased sales revenues, while
reducing operating costs, increasing program efficiencies, and
increasing customer/client satisfaction. Twenty + years experience
in the development and implementation of creative business
solutions, sales strategies and improving process quality. Global
thinker with a proven track record of insight into managing
processes, people, and seeing 'The Big Picture'. Reputation for
strong work ethic, approachability, 'can do' attitude, and ability
to motivate diverse global team members while building internal
rapport and consensus.
PROFESSIONAL EXPERIENCE
GNC/Syntegrity Networks, Inc, Columbus, Oh
Business Development Manager
2009-Present
Professional Services Organization
Performed a frontline role in key account relationship management, business
development, negotiations, product strategies, review/monitor customer
activities including customer performance metrics
Successfully secured new customers including, two large Automotive
Manufacturers, Airline, Heathcare, and Government Services
accounts.
Tracking to 130% of Goal
Developed and implemented strategies to penetrate new markets,
while maximizing operational efficiency and profitability.
Lead Enterprise programs and project teams, created project plans, business
cases, functional/technical requirements, proposals, Statements of Work and
negotiate contracts, with a focus on professional services delivery,
profitability and customer satisfaction. Managed co-located and onsite
enterprise teams from project inception to production delivery, while
identifying and improving customer business requirements for IT, programs,
projects, infrastructure, software and professional services.
Managed and develop Professional Services delivery teams, lead programs and
project teams, create project plans, business cases, proposals, Statements
of Work and negotiate contracts, with a focus on professional services
delivery, profitability and customer satisfaction. Manage enterprise teams
and projects from inception to completion, while identifying and improving
customer business needs for IT, programs, projects, infrastructure,
software and professional services.
Integrated sales department activities: expense reports, call
reports, targeted customer/product targeted product matrix.
Developed sales forecasts and departmental budgets
SUN MICROSYSTEMS, INC, Southfield, Mi
Partner Alliance Manager
2008-2009
Global Partner Organization
Responsible for managing 350 Partners within the East Region to
drive incremental PS revenue through the Channel.
Analyzed Product Sales, Engineering Support and PS Sales data to
develop a Partner Program Strategy (PS Partner Business Development
Manager Program) to increase channel business.
Managed a team of 23 PS Partner Business Development Managers.
Principle/Professional Services Sales Specialist
2003-2008
Professional Services Organization
Professional Services Rep of the year 2008, (247% of Goal).
Consistently Exceeded goals year over year (120+)
Principal in the Sun Professional Services organization focused on
business development and delivery of Sun product engagements.
Partnered with Product Sales, Sun Engineering, Sun Support and
partners to drive services sales.
Directed and managed cross-functional and geographic project teams
to deliver SOA, Security, Middleware, Managed Services and
Infrastructure initiatives that deployed high quality systems/
software on time, meeting revenue and profit margin objectives.
Led Enterprise projects/programs, comprising of SOA, Web Services,
Security, Virtual Desktop, Virtualization, Disaster recovery,
Operations and application support.
Assisted in the Architecture and implementation of a three-year
strategic plan at GM to utilize technology in business growth and
expense reduction initiatives.
Consulted with dedicated domestic and international customers
(CIO/CTO level engagements) on Architectural Design, web services,
application development services, data center
consolidation/virtualization, Sustain management and hardware
solutions.
Managed and responsible for P&L on all project and sourcing
contracts.
Escalation Management, successfully managed highly visible customer
escalations within North America to close while maintaining and/or
improving Customer/Partner relationships
Managed and responsible for P&L on all project and sourcing
contracts.
Drove Channel business and Sun business in developing and
implementing a new partner model for selling and delivering Sun
solutions within Territory/Enterprise accounts.
Executive Escalation Management, managed highly visible engagement
escalations within North America to close while maintaining and/or
improving Customer/Partner relationships
Program Manager
2001-2003
Professional Services Organization
Led projects consisting of multi-vendor and geographically
distributed and culturally diverse delivery teams of senior
architects, operations and systems engineers, and developers.
Maintained high customer ratings while remaining within budget and
customer timelines. Project components included identifying scope,
risk, issues, risk/issue mitigation along with identifying future
opportunities that would deliver additional value to customers.
Managed enterprise infrastructure deployments from inception
through deployment and sustain. Managed application
development/deployment of Java, JES, Portal, Application,
Directory, Identity, Access Manager, and Web Server projects.
Developed processes and procedures for project issues, risk
management, communication plans, and escalation procedures
utilizing web-based reporting.
KMART CORPORATION, Troy, MI
Systems Manager
1996-2001
Operations
Designed and executed a Corporate Problem and Change Management
System to regulate methods and procedures that ensure proficient
handling of all changes to the IT infrastructure by minimizing the
impact of changes on business operations and customer service.
Performed needs identification, size estimation, cost, and
provision of management and technical expertise necessary to handle
current and new applications/technologies introduced into the
overall environment. Tailored process requirements to accommodate
new technical approaches.
Additional Experience:
Prior to 1996
Corporate Trainer with ten years of experience
Developed/Delivered Training Materials for Corporate Classroom
training programs
Developed/Delivered Computer Based Training (CBT) modules and
programs
Graphic Designer/Typesetter, brochures, magazines and technical
documentation
LinkedIn Recommendations:
Husni Salka
Senior Enterprise Architect, Sun Microsystems (colleague)
"Lisa is one of the few managers that combine common sense, excellent
communication skills and good understanding of the issues."
Jerry Sadin
Sr Manager, Development, Support and Product Engineering, Sun Microsystems,
Inc. (colleague)
"I've worked with Lisa over several years while she was a Professional
Services Engagement Manager for one of Sun's largest enterprise customers.
She is one of the most competent, professional, hardworking managers I've
worked with. Lisa is cool under pressure, always looks out for the
customer's interests (without giving away the store), she's a terrific
communicator at all organizational levels, and she is well respected by
executives, salespeople and SW engineers. When late night and weekend work
was required, Lisa was always present to represent her team and actively
participate in technical strategy sessions. Lisa is a leader who gets
things done, and she is a joy to work with. I highly recommend her."
Kerry Parent
Account Manager, Sun Microsystems, Inc. (colleague)
"Lisa has a wonderful ability to create deep, long lasting relationships
with both internal collegues and customers. She is a knowledge expert in
professional and consulting services for the IT industry, and her ability
to organize complex projects will be a huge asset to any company she works
with."
Francis Thomas
Global Account Executive, Sun Microsystems (colleague)
"I worked with Lisa on several Professional Services engagements for
General Motors. Lisa was always quick to respond to customer requests,
provide a comprehensive solution and use the resulting customer
satisfaction to uncover larger opportunities with the customer. She is a
seasoned professional and is a pleasure to work with."
Rosemary Bayer
Region Executive, Sun MIcrosystems (colleague)
"Lisa Harmon was on my global account team as Principal for three years.
Give Lisa the snarliest customer problem and she will grab it and attack it
until it is resolved to everyone's satisfaction. She is known at Sun for
being able to take customer satisfaction problems and turn them into
revenue generating opportunities - a very rare skill indeed. Lisa was a
huge asset to our sales and delivery team, working very well with all the
different organizations both internal to Sun, as well as within the
complex, many layered customer environment we worked in. Lisa builds
relationships quickly and uses them to continue to grow the business and
increase customer satisfaction continuously."
Bob Kirsten
CDE, Sun Microsystems (colleague)
"Lisa is one of the most successful Professional Services principals that I
have had the pleasure of working with. She can recognize, construct,
present and close a new solution to a client among the very best. What so
distinguishes her, though, is her persistent follow-on to assure a project
stays on track, or to redirect it as needed, or just to coordinate with the
client so expectations are managed. In addition, she would take personal
charge of escalations, without hesitation, and she consistently earned the
trust of our very demanding customers. Bob Kirsten"
Kim Pearson
Senior Systems Architect, Sun Microsystems, Inc. (colleague)
"Lisa is an outstanding project manager, engagement manager, people
manager, and problem resolver! Her customer services skills are truly
impressive, while not compromising the business of being in business for a
profit - a difficult skill to find when not directly goaled on margin (-;
Lisa always ensures that her engagements meet or exceed her customer's
expectations while delivering what her employer (Sun) expects - profitable
engagements and repeat customer business. Not easy to do, but Lisa pulls it
off with finesse, fun and STYLE KP"
Ted Nichols
Architect / Engineer / CTO, Sun Microsystems (colleague)
"Lisa is a great asset to any team. She focuses on the important issues and
objectives then does what it takes to meet them. Among her talents is her
ability to get the best work from technical people without alienating them.
Lisa is an energetic, focused, and effective leader with whom I thoroughly
enjoyed working."
Marius Jooste (client)
Sustain Manager, CapGemini
"I have had the pleasure of engaging Lisa on a number of occassions in the
past three years. She has always executed at high levels of professionalism
and performance. Her style of communication is straightforward and to the
point and effective across all levels of the client organization. Her style
of leadership is hands-on and task-oriented. Things get done and
communicated. You want Lisa on your side."
Chris Surma
Account Manager, Sun Microsystems (colleague)
"Lisa was my Engagement Manager when I was at Sun Microsystems. She is
awesome. She is very aggressive and the clients respect her. She and I took
a dormant account from a $150K to a $5M+ account with just over $3M in
Professional Services. I would never had achieved the Services business and
the software renewal of an additional $2M+ if Lisa would not have been on
that account. She is very professional and handles the clients and
difficult situation with a high level of professionalism. She is a great
asset to any organization."
Mary Zotos
Program Manager, Sun Microsystems (colleague)
"Lisa is very detailed oriented and customer focused. She is a great
resource for new business ventures, exceeding customer expectations, and
improving the company's bottom line. She has received several awards in her
past positions and there is no doubt she will continue to do just that in a
new position. Lisa a valuable asset and an excellent team player and
leader."
Nathanael Coffing
Vice President, Syntegrity Networks (colleague)
"Lisa is an extremely focused relationship based professional services
lead. Lisa commitment to the customer has been revealed numerous times
during the course of our work together from twenty-two hour days to
holidays, she's always been willing to go the extra mile to enhance the
customer experience"
Meg Barber
Engagement Manager, Sun Microsystems (colleague)
"I have worked over 7 years with Lisa. In that time I watched her rise from
Project Manager to Engagement Manager. She was able to come in at a
moment's notice and manage complicated situations including intricate
projects and customer escalations. She became very well respected for her
wonderful attitude and definitive results! I would include Lisa on my team
anytime!"
Doug Willoughby
Enterprise Architect, Sun Microsystems (colleague)
"Lisa is superb to work with. Hard working, laser focus, great customer
relation's skills, and strong business acumen. Whenever we were presented
with a challenging opportunity, we wanted Lisa to be part of our team. When
she was, we usually won."
Ashok Mollin
Enterprise Architect (SOA), Sun Microsystems Inc. (colleague)
"Lisa is one of those Project Managers, who gets into the details to
understand the issue, followup and complete it to your (clients')
satisfaction. She is also a very good conflict resolver and handles
conflicts very efficiently."
Yanchou Han
Security/J2EE Architect, Sun Microsystems (colleague)
"It has been my great pleasure to work for Lisa for many different clients
in the past. Lisa is outstanding project manager and problem resolver. She
always handle all kinds of difficulties efficiently, and let the technical
team focus on the work." January 30, 2010
Michael Ponke
Sun Principal, Professional Services, Sun Microsystems (colleague)
"Lisa has excellent support and operational skills and knows how to drive
for customer satisfaction. Great leader of project teams and always is
looking to drive more business. Her projects are disciplined to get
results, but the project team also has some fun too." April 18, 2009
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