Customer Service Real Estate

Thomas Luong

***** ******* ****, *** *****, CA **129, Phone: 858-***-****, Email:

******.*.*****@*****.***

Summary:

Goal-directed, results oriented professional with a strong business

background. Skilled communicator, persuasive, and adaptable. Self-motivated

with high energy, initiative, and focus. Keen insight into the needs and

views of others - able to listen and identify issues or problem areas and

form innovative solutions. Professional, personable, and articulate in

presentation.

Professional Experience:

Blackbaud

Research Analyst

2011 - 2011

. Research nonprofit organizations

. Analyze and gather nonprofit organization's information

. Input data into Excel Spreadsheet

. Transfer data from Excel to SalesLogix

The Pollakov Financial Group 2010 - 2011

Financial Services Professional

. Develop and implement business strategies

. Daily meetings with leadership team and discuss marketing ideas

. Organize and lead workshop events

. Schedule appointments and meet with clients

The Retirement Group 2009 - 2009

Financial Analyst Intern

. Assist financial advisors and financial analyst

. Formulate a team and prepare presentations

. Input and update new client information in SalesLogix and SalesForce

. Conduct outgoing calls and touch base with clients

Addison at the Grand Del Mar Resort 2007 - 2009

Expeditor

. Leading and coordinating the front of house and back of the house

. Educating captains and backwaiters on new dishes

. The only Forbes 5 Star and AAA 5 Diamond Restaurant in San Diego

. Outstanding customer service and communication skills

Education

San Diego State University December 2010

. Bachelors of Science, Business Administration

Qualifications

. Over 2 years of business experience

. Over 3 years of sales and customer service experience

. Life and Health licensed, and Real Estate Licensed

. Languages - English and Vietnamese

. Advanced skill level in MS Office Suite including Outlook, Word,

Excel, Access, and PowerPoint

. Ability to independently analyze and solve problems

. Ability to work in a fast-paced environment under tight deadlines with

a high degree of accuracy

. Detail-oriented

Contact this candidate