Customer Service Sales

Pamela J. Smith

**** ***** ********** ******, *******, Illinois 60640

(H) 773-***-**** (C) 773-***-**** *********@*********.***

PROFESSIONAL EXPERIENCE:

**** ** **** *******, ********,

IL

Customer Service / Office Assistant

Provided administrative support to the

President of operations

Provided staff support to the design team

Assisted in preparation of designs with

clients

Processed all orders, payments and accounts

receivable

Maintained all department inventory

Database management

2000 to 2001 Swissotel, Chicago, IL

Reservation Sales Agent

Provided sales and support for groups and

individuals for hotel rooms world wide

Provided call center support for hotel

properties world wide

Traveled and participated in team planning

for the improvement of hotel amenities for

sale of properties

1999 to 2000 Chicago Cooling Corporation, Chicago, IL

Customer Services Coordinator

Coordinated and dispatched all service calls

to technicians

Responsible for ordering equipment and

machinery parts

Responsible for all aspect of billing to

commercial and residential customers

Maintained receipts and verified all orders

and deliveries

1994 to 1999 Jones, Lane, LaSalle, Chicago, IL

Tenant Services Manager

Responsible for all aspects of service

delivery for the Bank of America buildings

Responsible for management of contracts

Organized quarterly tenants meetings

Coordinated walk-through and communicated

findings with vendors and business

representatives

Coordinated building services with trade

staff from the central office in San

Francisco, CA

EDUCATION:

1980 to 1984 Roosevelt University

Successfully completed pre-requisite course

work

toward a degree in Business Administration

Contact this candidate