Customer Service High School

Ashley Durham

**** *. ****** **** #****

Las Vegas, NV 89121

***************@*****.***

Objective: To obtain a Customer Service position that allows me to utilize my education,

experience, and customer service skills within a high volume call center

Work History

SITEL 2010-present

Las Vegas, NV

Technical Support Agent

I am responsible for offering excellent customer service, handling high call volume, logging calls

maintaining metrics, setting up repairs and processing payments.

Lowe’s,

Customer Service Cashier 2009-2010

Las Vegas, NV

I was responsible for processing credit applications, maintaining a cash register, providing excellent

customer service, handling moderate call volume and managing a switch board.

McDonalds 2007-2009

Crew member

Detroit, MI

I was responsible for providing excellent customer service, maintaining a cash register, stocking

and working well with a team.

Toys R Us 2006-2007

Customer Service Cashier

Las Vegas, NV

I was responsible for handling moderate call volume, processing web purchases payments,

processing credit applications and payment, providing excellent customer service and managing

inventory for damaged merchandise.

Education

Kaplan Career Institute Pharmacy Technician Program Diploma 2007-2008

Western High School High School Diploma 2003-2007

Skills

MS Office, MS Excel and MS PowerPoint

Contact this candidate