Supervisor Technical Support

Jaime L. Figueroa

**** **** ****** *****: 954-***-****

Hollywood, FL 33023

Email: ***.*********@*******.***

PROFILE Hard-working, extremely organized, effective communicator,

computer literate, positive, dedicated team player.

WORK EXPERIENCE

June 2010 - December 2010 Alpine Access Alpine Access

XBOX TECHNICAL SUPPORT/ New Employee Trainer

Supervisor: Amy King

Role as a trainer was to train new employees on the fundamentals of being a

support agent. In charge of teaching material, payroll, attendance,

overseeing class time and class work, making sure supervisor was aware of

all student progress. While not training classes; main role was to be a

technical support agent:

. Provide phone customer support for new and existing

customers.

. Troubleshoot and resolve component and accessory issues with

customers.

. Provide training and assistance to customers using their new

equipment.

. Place orders for new equipment or repairs.

. Set up new customer accounts.

. Resolve billing issues for new and existing customers.

*Note: Break in employment due to husband's one-time temporary work

assignment out-of-state.

July 2009 - November 2009 CVS

Weston, FL

PHOTO TECHNICIAN

. Acting Supervisor for the Photo Lab including attending off-

site company sponsored supervisory meetings.

. Training for Supervisor position.

. Proficient with digital photo processing equipment.

. Responsible for creating reports for the department - profit

and loss, inventory, receipting, broken machinery repair

orders, cash register close-out.

. Design photo lab samples and assist customers with their

photo design needs.

. Interact face-to-face with customers on a daily basis.

March 2007 - July 2009 FULL TIME STUDENT

August 2006 - March 2007 COSTCO

Pompano, FL

STOCK CLERK

. Stock deli cases according to company date stamp policy for

faster movement of older merchandise (FIFO).

EDUCATION AND TRAINING

. Everest College, August 2008 through June 2009

. Broward Community College, June 2006 through present

. Cypress Bay High School, August 2002 through June 2006

HOBBIES/INTERESTS

. Cypress Bay Varsity Golf, 4 years

. Summer School Teacher at a Camp for deaf children

. Summer Instructor at Bonaventure County Club

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