Customer Service Administrative Assistant
Resume:
DIANE C. COSIO
Spring Valley, CA 91977
Cell: 619-***-**** Email: **********@*******.***
PAYROLL ADMINISTRATOR
ADMINISTRATIVE ASSISTANT WORKERS COMPENSATION HUMAN RESOURCES
A dedicated, results oriented, technically skilled Administrative Professional with a career that spans over 20
years within diverse industries. Recognized as a respected and dependable contributor of high performing
teams and for the consistent delivery of quality, value-added results. Versatile administrative support skill sets
include excellent 10-key by touch, leadership, interpersonal and communication skills. Bilingual expertise, fluent
in English and Spanish.
• A solutions provider who quickly conducts analytical troubleshooting to assess problems and moves to
problem resolution.
• Strong focus on customer service and the delivery of services that meet and exceed internal and
external customer expectations.
• Effective in rapidly changing environments governed by urgency, responsiveness, accuracy and
compliance.
• Proven success in working with multiple stakeholders with competing priorities and deadlines and in
remaining calm during periods of high workload, change and stress.
PROFESSIONAL HISTORY
Angelica Textile Services, San Diego, CA 6/04 - 1/11
The leading supplier of textile rental and laundry services in the United States
Promoted, based on good performance, to handle Administrative Office Staff with oversight for daily
administrative functions for Service Center. Served as point of contact with Unions dealing with emerging issues.
• Reviewed/approved time cards for weekly payroll processing of 300+ Associates using Ceridian Payroll
System.
• Maintained compliance of Employment Logs and PTO logs, FMLA/LOA and OSHA Logs.
• Managed hiring/training processes for office personnel. Posted job listings (CAL JOBS).
• Prepared annual summaries. Complied and translated Supervisor Investigations/Reports on Recordable
Injuries. Provided ongoing communication w/treating physicians related to WC Injury status updates.
• Provided extremely detailed reporting of WC Injuries to Gallagher Bassett Services.
• Insured compliance with Union Contracts related to HR issues, Increases, LOA, Attendance, Monthly
Payments of Union Dues, and Pension Benefits, for staff Associates, which included Teamsters 683 and
Unite Here Local 52 Monthly Contributions, on a timely manner.
• Served as central resource to answer questions on Open Enrollment Health Benefits Coverage.
• Implemented all contract price increases.
• Supported Customer /Contract Maintenance in ABS. Maintained Contract Files and conducted
troubleshooting on billing issues and ensured billing process completed on time. Processed Impress Checks
as needed, tracked Petty Cash usage and processed expense reports.
• Acted as liaison for corporate IT, HR, A/R Collections, Accounting and Legal. Responded to daily requests
from the VP- Southwest Market, OPS Director, Service Manager and CRM’s.
Additional Expertise
Software & Systems
ADP HR/Payroll Software ADP eTIME Software ADP Report Smith 4.2
Ceridian Payroll Software CES Time & Attendance Timberline Accounting Software
ACCPAC 6.0 Accounting Software SFS Payroll-Accounting System SMART-Commission System
Great Plains Payroll Software TTRK Time Keeping System Business Objects
MS Excel, Word, PowerPoint, Outlook Express Internet Explorer ABS Accounting System
CERTIFICATIONS & EDUCATION
ADP Payroll - Processing Certificate: ’95, ‘99
Ceridian Payroll - Processing Certificate: ’94, ’98, ‘99
Computerized Accounting Diploma, Sawyer College of Business
DIANE C. COSIO Page 2
Cell: 619-***-**** Email: **********@*******.***
ADDITIONAL EXPERIENCE
• Gould Electric 9/03 - 6/04
• Chinaberry Inc. 5/02 - 9/03
• SY Health Center 9/99 - 5/02
• Comprehensive Health 1//96 - 1/99
• Teneva Impound Management 5/94 -10/96
• Paragon Restaurant Group 2/88 – 5/94
Performance Profile
Monitored time keeping systems using CTE, ADP and eTime and TTRK Systems.
Completed Certified Payroll with Prevailing Wages and created job costing reports.
Submitted Statements of Compliance and Non-performance Reports to contractors.
Monitored Vacation/Sick & Holiday eligibility and tracked accruals on Excel spreadsheets.
Managed monthly reconciliation accounts for payroll and daily petty cash flow.
Prepared daily bank deposits and payroll wire transfers.
Produced monthly sales and financial reports based on performed labor.
Generated payroll reports, using ADP’s Report Smith software.
Processed bonuses, profit sharing, commissions and per diem travel expense checks.
Calculated multi-commission rates, medical reimbursements, garnishments.
Submitted quarterly reports for SDI Payments by state.
Processed new hire documentation, employee changes, terminations for final pay.
Processed A/P checks and A/R Statements and Collections, W-2’s and W-2c.
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