Customer Service Sales

*** **** ****** ******, ************, PA *****

Phone: 267-***-**** Email: *************@*****.***

EDUCATION

CITE Business School Philadelphia, PA 3/2011

to Present

Computer Applications/Office Technology - Diploma

Prism Career Institute Philadelphia, PA

05/2010

Medical Assistant - Diploma

Clinical Pathways Educators Philadelphia, PA

10/2006

Certified Nursing Assistant - License

Simon Gratz High School Philadelphia, PA

06/2006

Diploma

SUMMARY OF QUALIFICATIONS

. Microsoft Word/Excel

. Customer Service/Relations

. Conflict Management and Resolution

. Inventory Specialist

. Typing (40 wpm)

. Data Entry (10,000 kph)

. Health Information Management

EMPLOYMENT HISTORY

Private Duty, Philadelphia, PA Certified Nursing Assistant

08/2010-current

. Administered daily medication

. Maintained client's personal hygiene and living quarters

. Encouraged dietary needs

Around The Clock, Philadelphia, PA Certified Nursing Assistant

08/2007-08/2010

. Maintained records of client care

. Discussed observations with supervisor and case manager

. Managed client's care by addressing daily maintenance needs

. Entertained, conversed with or read aloud to patients to keep them

mentally healthy and alert

. Maintained, personalized, and managed health care

. Accompanied clients to doctors' offices and other trips outside the

home

Joyce Leslie, Plymouth Meeting, PA Sales Associate

04/2006-05/2006

. Maintained knowledge of current sales and promotions, policies

regarding payment and exchanges, and security practices

. Assisted in hitting monthly sales goals for retail store

. Recommended, selected, and helped locate or obtain merchandise based

on customer needs

. Greeted customers and provided assistance to ensure sale

McDonald's, Abington, PA Crew Staff 05/2004-

12/2006

. Accepted payment from customers, and made change as necessary

. Served customers in eating place that specialized in fast service and

carry-out food

. Communicated with customers regarding orders, comments, and

complaints.

. Maintained Restaurant Inventory

LATOYA PAYTON

Contact this candidate