Customer Service Quality Control
Resume:
Mario Varrios
Huntington Park, Ca 90255
******@*****.***
SKILLS & QUALIFICATIONS
. Software: Software Installation. Active Directory. Virus Remove.
System Installations and Configurations. Software Configuration.
Windows Server 2003 2008/XP/Vista/7 Installation/Upgrade. System
Diagnostics. System Upgrades. Backup and Restoring Data. Outlook
98/2000/XP. Adobe Reader/Photoshop/Illustrator. MS Office
2003/2008/2010
. Hardware: Repairs, restored parts, boards, and equipment for Dell,
Compaq, Hewlett Packard, Toshiba, Sony, Acer. Arranging workstations
and Hubs. Constructing and Testing. Computer Configuration, Assembly.
Desktop Maintain. Scanners, Printers, Webcams, Optical tools and
Modems (DSL & Dial-up) configuration. DVD/CD/RW Memory Chips,
SCSI/IDE/EIDE Hard Drive. Wi-Fi, Wireless Routers, and Access-point
setup, configuration.
. Networking: Cisco Routers. System upgrading. Cisco 2900, 3500, 5000
Switches. LAN. Wireless WAN &LAN. TCP/IP DNS. Router Configuration.
Cabling Cat5e/6/Coaxial/Fiber
. Client Service: Customer Technical Supports & Training.
Troubleshooting. Desktop & User Support. Done full practical and over
the telephone troubleshooting on several different systems, platforms
configurations. Skilled to manage desk requests under a pressure.
. Perfect Attendance and Outstanding Performance Awards
WORK EXPERIENCE
Computer Reapir, Long Beach, Ca
Contract Computer Technician, Removing Virus, Install HDD,
Ram, Video Cards, Repair Laptop, Desktop, Replace LCD Screen, Repair PS3,
XBOX, Done assembling and soldering circuit boards, wiring & power supply.
Activision, Santa Monica, Ca
Contract Help Desk, Set up workstations and laptops for
new employees; configured systems, ensured network connectivity and
installed and tested hardware and software. Set Up LCD's, Surround Sounds,
Video Games Consoles.
Unisys, El Monte, Ca
Contract Help Desk. Installing & configure Server,
Printers and computers, Working with Windows Server 2003
Huxtables Kitchen Warehouse Vernon, Ca 07/2010 -
12/2010
Forklift Driver, Assist with packing, Quality control, Electric
Pallet
Ria Financial Customer Service, Cerritos, Ca
07/2006 - 12/2007
Customers Service, Inbound and Outbound, Computer skills on Microsoft
Office
2006 - 2007 KFC Restaurants Norwalk Ca
Team Crew, Prepare food, Maintain the restaurant clean, Cashier
EDUCATION
2007 John Glenn High School, Norwalk, Ca
General Education Diploma
2011 UEI College Huntington Park Ca
Computer System Technician Diploma
References:
Alex 562-***-**** Jessica Guzman 323-***-**** Unuakhe Patric 661-917-
2546
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