Quality Assurance Project

Stacy Thompson

**** **** **. ** ***. *

Minneapolis, MN 55413

612-***-**** (cell)

*********@*****.***

Summary

. Epic ClinDoc certified

. Epic Systems build, implementation, support and leadership

o Inpatient Clinical Documentation, Orders, CPOE, ASAP, Ambulatory

and User Security

. 10 years experience in healthcare

. Bachelor's Degree in Psychology

Education

. Bachelor of Arts, Psychology, December 2004

University of Minnesota-Twin Cities

GPA 3.7

Technical Skills

. Certified in EpicCare Inpatient Clinical Documentation

. SmartForms Administration course taken at Epic

. Extensive experience with ClinDoc, Orders, CPOE, ASAP, User Security

and Ambulatory

o Workflow analysis

o Validation and reengineering sessions

o Computerized Physician Order Entry (CPOE)

o User security

o Profiles

o User roles, activities and menus

o Workflow Engine Rules

o Navigators

o DocFlowsheets

o SmartTools and SmartForms

o Reports/Print Groups

o Imports and exports

o Third party vendor content - CPM and ExitCare

o Medical Device Integration

o Testing - functional, unit and integrated, script development

Other Relevant Skills

. Strong written communication skills

. Extensive knowledge of medical terminology

. Adaptability

. Skills in MS Office suite (Word, PowerPoint, Excel, Visio)

. Great organizational ability

Employment History

Flight Attendant

Mesaba Airlines, December 2010 - present

. Know and maintain the functions of emergency equipment on

aircraft

. Record inventory and track sales made during flights

. Adhere to federal regulations and security standards

. Respond to passenger needs

. Maintain communication with pilots for a safe and timely flight

Line Cook

Macy's Lakeshore Grill, September 2010 - December 2010

. Prepared and completed daily prep list

. Maintained accurate waste log

. Baked and cooked restaurant recipes

. Plated Desserts

. Put away items received in shipments

Consultant

Morgan Hunter Healthcare, January 2010 - August 2010

. Worked with healthcare organizations to complete health

information technology projects

. Co-led a team of consultants for a software upgrade

. Met with clinic staff to analyze needs, modify software, and

prepare staff for implementation of the electronic medical

record

. Performed tests for quality assurance

. Developed and wrote a project plan in preparation for software

implementation

. Uploaded documentation to web based file sharing and shared

drive

Consultant

Beacon Partners, Inc, July 2008 - January 2010

. Developed internal content for learning toolkits used by the

company

. Wrote and published journal articles in my areas of expertise

. Reviewed User Security needs for inpatient users

. Built user records, security classes, user roles and profiles

. Completed analysis and build for Clinical Documentation

implementation

. Workflow analysis for Rehabilitation Therapies (PT/OT/Speech),

Inpatient Rehabilitation Nursing, Case Management, Social Work,

and Discharges

. Conducted Validation and Reengineering sessions to gain

consensus from end users on system flows

. Installed patient education and discharge instruction content

from a third party vendor (ExitCare) and embedded content within

Epic's Clinical References Activity

. Represented the Clinical Documentation team as part of the Core

Measures implementation workgroup

. Led a team of consultants on a go-live support project

. Created schedules to cover go-live support

. Communicated project information to leadership

. Provided hands-on physician and nursing support during ASAP go-

live

. Met with hospital and clinic department champions and subject

matter experts to analyze needs for multi clinic EpicCare

Ambulatory rollout. Performed associated build for clinic sites

in preparation for Go-Live

. Worked with healthcare organizations to complete health

information technology projects utilizing Epic skills listed

above

. Met with clinic department champions and subject matter experts

to analyze needs for multi clinic EpicCare Ambulatory rollout

. Performed associated build for clinic sites in preparation for

Go-Live

. Provided hands-on physician and nursing support during go-lives

Consultant

Independent, May 2008 - June 2008

. Provided hands-on physician and nursing support during go-lives.

. Documentation and follow up on issue resolution

Business Analyst-Level II

Allina Hospitals and Clinics, October 2006 - July 2008

. Responded to pages from customers requesting help with Epic

. Facilitated weekly meetings with staff at hospital sites with a

focus on trend analysis and issue escalation.

. Performed ClinDoc and Hospital Orders build

. Member/Primary Builder for SmartTools team.

o Reviewed and prioritized physician and customer requests

for SmartTools (SmartTexts, SmartLists, SmartLinks,

SmartPhrases).

o Performed SmartTools build for approved changes.

. Participated in on-going project team devoted to the

implementation and support of biomedical device Interfaces.

o Analyzed customer requests for new device interfaces or

changes to existing interfaces and performed associated

build if change was approved.

o Imported device records (DEV, FDV, FDC) into Epic.

o Coordinated on-site testing to ensure data was crossing the

interface.

. Member of a project team that implemented electronic charge

capture to allow clinic providers to electronically enter

professional fees for services provided to hospital inpatients.

. Developed documents detailing system functionality and workflows

and distributed to Live hospital sites.

. Ensured that proper measures for quality assurance were taken

any time a change was implemented in the system (including

testing associated with an upgrade from Fall 04 version of EPIC

to Spring 07 version) by performing a series of tests designed

to assess correct system functionality.

o Functional Testing - application-specific scripts which

test every aspect of the given application to ensure it is

functioning as designed.

o Unit Testing - series of mutually exclusive tests targeting

specific aspects of the system.

o Integrated Testing - Comprehensive scripts crossing

multiple applications.

. Re-wrote testing scripts to enhance flow and usability for the

tester by eliminating duplicative items and re-arranging the

scripts to more closely resemble actual clinical workflows

. Provided phone based end user support and system maintenance for

EPIC ClinDoc, Hospital Orders, ASAP and physician support.

. Provided hands-on physician, nursing and therapies support

during EPIC go-lives.

Patient Care Technician (Pediatric Intensive Care Unit)

Gillette Children's Specialty Healthcare, July 2000 - June 2008

. Used Electronic Medical Record (EMR) to develop a care plan for

patients, lookup and document patient test results

. Helped troubleshoot problems with EMR

. Coordinated with physicians, nurses and other departments within

the hospital to schedule tests and procedures for patients

. Contacted outside vendors to order equipment and supplies for

patients

. Performed lab draws and start IVs

. Assisted patients with activities of daily living (bathing,

toileting)

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