Customer Service Manager
Resume:
Jacqueline Zielinski
*******@*****.***
PROFILE:
An Insurance/Banking Professional with a wide range of experience in
both the insurance and banking industries. Strong working knowledge of
operations, supervisory and administrative functions. Able to work on
own initiative and as part of a team. Quick learner committed to high
quality work and attention to detail. Able to work under time
constraints, pressure and deadlines. Ability to assess and troubleshoot
effectively. Strategic problem solver.
MAJOR ACHIEVEMENTS:
Identified a $3mil error in the rating system and worked with
Underwriting and Premium Accounting to correct. Implemented a procedure
to prevent future errors.
Identified a coverages problem within the issuance system and worked
with the Help Desk and Supervision to determine the cause.
Trained team on new rating systems and became a resource for
Underwriting and management.
Contributed to the achievement of team, branch and corporate goals for
our Center.
Achieved and maintained a 100% defect free quality rating in the
processing of Commercial Insurance policies.
Gained a thorough working knowledge of the Property/Package, Marine and
Umbrella lines of business.
EXPERIENCE:
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2003 - Present
Chubb Group of Insurance Companies
Chubb is a global property and casualty insurance organization
Customer Service Representative/Account Manager
Responds to Underwriting requests to rate, book and issue Renewal/New
lines and Endorsements, Cancellations as well as certificates of
Insurance
Adheres to standard workflows and procedures, while keeping the lines of
communication open between both internal and external points of contact.
Uses tact and discretion when dealing with external customers.
Proficient in the rating of policies on multiple rating systems.
Tracks trends and keeps management abreast of any problems before they
occur to avoid compliance impactors.
1991 - 2003 Federal Reserve Bank of Richmond- Baltimore Branch
The Federal Reserve System is the central bank of the United States.
Currency Operations/Room Manager
. Oversaw daily operations of high-speed teams.
. Was responsible for processing high volumes of currency
while effectively adhering to custody quality controls.
. Performed daily settlement, approximately $300,000 to
$33,000,000.
. Trained and managed new employees assigned to team.
. Performed research as needed to pinpoint problems with
currency.
. Handled customer service inquiries/complaints.
Qualifications/ Education:
Community Colleges of Baltimore County Candidate for degree in Business
Administration 2012-
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